LiveChatLive chat software that grows sales
vs
XurrentPowering Frictionless IT and Peak Productivity
Comparison · Help Desk · weekly run Nov 3
LiveChat vs Xurrent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Xurrent is the stronger AI pick in Help Desk: it has a visibility score of 2.4 versus 1.4 for LiveChat.
Choose LiveChat if…
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- You prefer a larger, established vendor (201–500 employees)
- Free trial with no credit card required
- Reliable, high-performance real-time chat
Choose Xurrent if…
- You want the brand AI engines rank higher (2.4 vs 1.4)
- You want a lower entry price ($6 vs $19)
- You need ISO 27001 or ISO 27018 or SOC 2 Type II or BSI C5 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Xurrent |
|---|---|---|
| Visibility score | 1.4% | 2.4% |
| Change vs last week | New | up+1% |
| Rank in Help Desk | #25 | #19 |
| Share of voice | 0.4% | 1.1% |
| Mentions this run | 2 | 5 |
| Positive in AI answers | 36% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · Xurrent +1pp over 1 weekly runs.
Engine by engine
Xurrent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatXurrent
Head to head in AI answers
0 engine answers name both brands
0LiveChat ranked higher
0Xurrent ranked higher
Features, pricing & fit
| Dimension | LiveChat | Xurrent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $6 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud (multi-tenant SaaS) |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO 27001, ISO 27018, SOC 2 Type II, BSI C5 |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | 24/7 product support, Community, Training, Help center |
| Founded | 2002 | 2010 |
| Headquarters | Wrocław, Poland | Austin, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Management buyout | Growth equity (PSG) |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform. |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Xurrent
Starter$6user/month (monthly billing; $5 billed annually)
Growth$16user/month (monthly billing; $14 billed annually)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Xurrent
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Xurrent”, https://slateindex.ai/compare/livechat-vs-xurrent, data of Nov 3, 2026. Licence: CC BY 4.0.