ManageEngine ServiceDesk Plus vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 0.6 for ProProfs Help Desk.
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 0.6)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or SOC 2 Type II or HIPAA or GDPR or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
- Comprehensive ITIL-compliant service desk
Choose ProProfs Help Desk if…
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ManageEngine ServiceDesk Plus | ProProfs Help Desk |
|---|---|---|
| Visibility score | 3.1% | 0.6% |
| Change vs last week | down−1.7% | New |
| Rank in Help Desk | #17 | #33 |
| Share of voice | 1.6% | 0.2% |
| Mentions this run | 8 | 1 |
| Positive in AI answers | 56% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ManageEngine ServiceDesk Plus −1.6999999999999997pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | ManageEngine ServiceDesk Plus | ProProfs Help Desk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $29.99 per seat / mo |
| Free plan | — | Yes |
| Deployment | On-premises and cloud | Cloud-hosted |
| Integrations | — | 40+ |
| Compliance | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL | — |
| Support | — | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Headquarters | Del Valle, Texas, United States | Santa Monica, California |
| Employees | 5,000+ | 201–500 |
| Best for | — | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
ManageEngine ServiceDesk Plus
Pricing not available.
ProProfs Help Desk
Pros and cons
Themes from the AI answers that mention each brand
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ManageEngine ServiceDesk Plus vs ProProfs Help Desk”, https://slateindex.ai/compare/manageengine-servicedesk-plus-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.