ManageEngine ServiceDesk Plus vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 2.3 for Supportbench.
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 2.3)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or HIPAA or GDPR or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
- Comprehensive ITIL-compliant service desk
Choose Supportbench if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ManageEngine ServiceDesk Plus | Supportbench |
|---|---|---|
| Visibility score | 3.1% | 2.3% |
| Change vs last week | down−1.7% | New |
| Rank in Help Desk | #17 | #20 |
| Share of voice | 1.6% | 1.1% |
| Mentions this run | 8 | 6 |
| Positive in AI answers | 56% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ManageEngine ServiceDesk Plus −1.6999999999999997pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | ManageEngine ServiceDesk Plus | Supportbench |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $32 per seat / mo |
| Free plan | — | No |
| Onboarding fee | — | Included |
| Deployment | On-premises and cloud | Cloud-based |
| Compliance | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL | SOC 2 Type II |
| Support | — | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | — | 2015 |
| Headquarters | Del Valle, Texas, United States | Vancouver, British Columbia, Canada |
| Employees | 5,000+ | 11–50 |
| Funding | — | Seed |
| Best for | — | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
ManageEngine ServiceDesk Plus
Pricing not available.
Supportbench
Pros and cons
Themes from the AI answers that mention each brand
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ManageEngine ServiceDesk Plus vs Supportbench”, https://slateindex.ai/compare/manageengine-servicedesk-plus-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.