MixmaxTurn Your Outreach Into Relationships
vs
ZendeskAI-powered customer service platform
Comparison · Sales Engagement · weekly run Nov 3
Mixmax vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Mixmax is the stronger AI pick in Sales Engagement: it has a visibility score of 8.5 versus 0.4 for Zendesk.
Choose Mixmax if…
- You want the brand AI engines rank higher (8.5 vs 0.4)
- You want a free plan to start
- You need SOC 3 or GDPR or CPRA or HIPAA (BAA available) or Google verified for OAuth and API security coverage
- Usage-based pricing suits your budget better than per seat
Choose Zendesk if…
- You want a lower entry price ($19 vs $29)
- You need more native integrations (1800+ vs 40+)
- AI answers describe it more positively (34% vs 33% positive)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Mixmax | Zendesk |
|---|---|---|
| Visibility score | 8.5% | 0.4% |
| Change vs last week | up+0.1% | up+0.1% |
| Rank in Sales Engagement | #11 | #40 |
| Share of voice | 2.5% | 0.1% |
| Mentions this run | 17 | 1 |
| Positive in AI answers | 33% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Mixmax +0.09999999999999964pp · Zendesk +0.10000000000000003pp over 1 weekly runs.
Engine by engine
Mixmax leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
MixmaxZendesk
Head to head in AI answers
0 engine answers name both brands
0Mixmax ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Mixmax | Zendesk |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | Free; paid from $29 / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | Chrome extension inside Gmail, with Outlook support and a web app | Cloud (SaaS) |
| Integrations | 40+ | 1800+ |
| Compliance | SOC 2 Type II, SOC 3, GDPR, CPRA, HIPAA (BAA available), Google verified for OAuth and API security | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Live chat with the Mixmax team, Sales contact for larger teams | Help Center, Community, Partners |
| Founded | 2014 | 2007 |
| Headquarters | San Francisco, CA | San Francisco, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series A | Take-private (Hellman & Friedman, Permira) |
| Best for | Individual sellers, founders, consultants and teams that do outbound outreach and want to work from Gmail, from solo users to larger sales teams | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Mixmax
I follow up now and then (50 recipients a month)$0user/month
I reach out every week (100 recipients a month)$29user/month, billed yearly
Outreach is my job (1,500 recipients a month)$89user/month, billed yearly
We run outreach at scale (3,000 recipients a month)$129user/month, billed yearly
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Mixmax
- Strong fit for Gmail and Google Workspace teams
- Lightweight email sequences and engagement tracking
- Offers a free tier
- Attractive for Salesforce-oriented sales teams
- Named among top recommendations for sales engagement
- Free tier limited to about 50 sequence recipients per month
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Mixmax vs Zendesk”, https://slateindex.ai/compare/mixmax-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.