New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

OpenObserveHigh-performance, unified observability for the AI era

Comparison · Observability · weekly run Nov 3

New Relic vs OpenObserve

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 3.6 for OpenObserve, and ranks ahead in 86% of the answers that name both.

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 3.6)
You need more native integrations (800+ vs 150+)
AI answers describe it more positively (42% vs 25% positive)
You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage

Choose OpenObserve if…

You want a lower entry price ($0.5 vs $10)
You need a self-hosted or on-premises option
transparent pay-as-you-go pricing
annual plan discount on ingestion

AI visibility side by side

Latest weekly run · Nov 3

Metric	New Relic	OpenObserve
Visibility score	47.1%	3.6%
Change vs last week	New	New
Rank in Observability	#3	#16
Share of voice	10.7%	1.4%
Mentions this run	63	8
Positive in AI answers	42%	25%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

New Relic 0pp · OpenObserve 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

51.3%

AI Mode

43.9%

2.6%

Perplexity

46.1%

8.3%

New RelicOpenObserve

Head to head in AI answers

7 engine answers name both brands

6New Relic ranked higher

1OpenObserve ranked higher

Prompt	Engine	New Relic	OpenObserve
How do I choose an observability platform for a mid-market team?	Perplexity	#5	#9
What are the best observability tools in 2026?	Perplexity	#4	#10
Alternatives to the most popular observability platform	Perplexity	#5	#12
Which observability platform offers a free trial?	Perplexity	#8	#6
Which observability tools offer annual discounts?	Perplexity	#3	#6
Official website of the top observability platform vendors	Perplexity	#3	#14
Where can I sign up for an observability platform?	Perplexity	#2	#4

Features, pricing & fit

Dimension	New Relic	OpenObserve
Pricing model	Usage-based	Usage-based
Entry price	Free; paid from $10 / mo	Free; paid from $0.5 / mo
Free plan	Yes	Yes
Deployment	Cloud-based SaaS	Open-source self-hosted, OpenObserve Cloud, or Bring Your Own Cloud
Integrations	800+	150+
Compliance	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification	—
Support	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise	Premium support on the Enterprise plan, Architecture reviews on the Enterprise plan, SLAs on the Enterprise plan
Founded	2008	2022
Headquarters	San Francisco, CA, United States	San Francisco, CA
Employees	1,001–5,000	11–50
Funding	Post-IPO raise (not corroborated by other sources)	Seed
Best for	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.	Teams that want to keep all their logs, metrics and traces without Elasticsearch-level storage bills or Datadog-style per-host fees.