New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

Sumo LogicIntelligent operations for the AI era

Comparison · Observability · weekly run Nov 3

New Relic vs Sumo Logic

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 1.8 for Sumo Logic, and ranks ahead in 80% of the answers that name both.

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 1.8)
You want a free plan to start
You need more native integrations (800+ vs 450+)
AI answers describe it more positively (42% vs 20% positive)

Choose Sumo Logic if…

You need FedRAMP Moderate Authorized or GDPR or HIPAA or PCI DSS 4.0.1 or CCPA coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	New Relic	Sumo Logic
Visibility score	47.1%	1.8%
Change vs last week	New	New
Rank in Observability	#3	#25
Share of voice	10.7%	0.9%
Mentions this run	63	5
Positive in AI answers	42%	20%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

New Relic 0pp · Sumo Logic 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

51.3%

0.9%

AI Mode

43.9%

0.9%

Perplexity

46.1%

3.5%

New RelicSumo Logic

Head to head in AI answers

5 engine answers name both brands

4New Relic ranked higher

1Sumo Logic ranked higher

Prompt	Engine	New Relic	Sumo Logic
Compare the leading observability platforms	Perplexity	#4	#14
Which observability platform offers a free trial?	Perplexity	#8	#5
Official website of the top observability platform vendors	ChatGPT	#3	#13
Official website of the top observability platform vendors	AI Mode	#3	#12
Official website of the top observability platform vendors	Perplexity	#3	#12

Features, pricing & fit

Dimension	New Relic	Sumo Logic
Pricing model	Usage-based	Usage-based
Entry price	Free; paid from $10 / mo	Contact sales
Free plan	Yes	No
Deployment	Cloud-based SaaS	SaaS
Integrations	800+	450+
Compliance	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification	SOC 2 Type II, FedRAMP Moderate Authorized, ISO 27001, GDPR, HIPAA, PCI DSS 4.0.1, CCPA
Support	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise	Standard support (8x5), Enterprise support (P1 24/7), Premium support with a named Technical Account Manager
Founded	2008	2010
Headquarters	San Francisco, CA, United States	Redwood City, California
Employees	1,001–5,000	501–1,000
Funding	Post-IPO raise (not corroborated by other sources)	IPO (NASDAQ: SUMO)
Best for	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.	Small-to-medium DevOps and SecOps teams (Essentials) and maturing security teams (Enterprise Suite)