New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.
vs
TempoOpen-source, high-scale distributed tracing backend
Comparison · Observability · weekly run Nov 3
New Relic vs Tempo
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 7.1 for Tempo, and ranks ahead in 50% of the answers that name both.
Choose New Relic if…
- You want the brand AI engines rank higher (47.1 vs 7.1)
- AI answers describe it more positively (42% vs 6% positive)
- You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
- Generous permanent free tier with 100 GB monthly ingest
Choose Tempo if…
- You need a self-hosted or on-premises option
- You need SOC 2 or ISO/IEC 27001 or ISO 22301 or PCI DSS v4.0.1 or GDPR or FedRAMP High or TISAX or CSA STAR or TX-RAMP Level 2 coverage
- Open-source and cost-effective
- Mature Prometheus, Loki and Grafana ecosystem
AI visibility side by side
Latest weekly run · Nov 3
| Metric | New Relic | Tempo |
|---|---|---|
| Visibility score | 47.1% | 7.1% |
| Change vs last week | New | New |
| Rank in Observability | #3 | #12 |
| Share of voice | 10.7% | 3.1% |
| Mentions this run | 63 | 18 |
| Positive in AI answers | 42% | 6% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
New Relic 0pp · Tempo 0pp over 0 weekly runs.
Engine by engine
New Relic leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
New RelicTempo
Head to head in AI answers
16 engine answers name both brands
8New Relic ranked higher
8Tempo ranked higher
| Prompt | Engine | New Relic | Tempo |
|---|---|---|---|
| How do I choose an observability platform for a mid-market team? | AI Mode | #3 | #7 |
| What are the best observability tools in 2026? | ChatGPT | #8 | #6 |
| What are the best observability tools in 2026? | AI Mode | #5 | #9 |
| Top observability platform options for B2B SaaS companies | ChatGPT | #3 | #9 |
| Best observability platform for startups | ChatGPT | #9 | #7 |
| Best observability platform for enterprise | ChatGPT | #9 | #6 |
| Which observability platform has the best reviews? | AI Mode | #7 | #5 |
| Compare the leading observability platforms | ChatGPT | #3 | #10 |
| Compare the leading observability platforms | AI Mode | #7 | #6 |
| Compare the leading observability platforms | Perplexity | #4 | #9 |
| Alternatives to the most popular observability platform | ChatGPT | #8 | #6 |
| Alternatives to the most popular observability platform | AI Mode | #8 | #5 |
Features, pricing & fit
| Dimension | New Relic | Tempo |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Free; paid from $10 / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud-based SaaS | Managed as Grafana Cloud or self-hosted on Kubernetes via Helm |
| Integrations | 800+ | — |
| Compliance | SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification | SOC 2, ISO/IEC 27001, ISO 22301, PCI DSS v4.0.1, GDPR, FedRAMP High, TISAX, CSA STAR, TX-RAMP Level 2 |
| Support | Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise | — |
| Founded | 2008 | — |
| Headquarters | San Francisco, CA, United States | New York, NY |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Post-IPO raise (not corroborated by other sources) | Series E · $1100M raised |
| Best for | Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier. | — |
Plans side by side
New Relic
Free$0per month, one full platform user and 100 GB ingest
Standard$10per first full platform user/month; $99 per additional user (max 5)
Pro$349per full platform user/month (annual commitment); $418.80 monthly pay as you go
EnterpriseCustomcontact sales
Tempo
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
New Relic
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
- Costs can surprise as log and trace volume scales
- Pricing requires careful cost governance and depends on usage
Tempo
- Open-source and cost-effective
- Mature Prometheus, Loki and Grafana ecosystem
- Distributed tracing for traces
- Integrates smoothly with OpenTelemetry
- Managed option with a permanent free tier
- Demands significant internal engineering time to maintain and scale
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “New Relic vs Tempo”, https://slateindex.ai/compare/new-relic-vs-tempo, data of Nov 3, 2026. Licence: CC BY 4.0.