osTicket vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SolarWinds Service Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.9 versus 0.3 for osTicket.
Choose osTicket if…
- Recommended as a free, self-hosted helpdesk option
Choose SolarWinds Service Desk if…
- You want the brand AI engines rank higher (0.9 vs 0.3)
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | osTicket | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 0.3% | 0.9% |
| Change vs last week | down−0.6% | New |
| Rank in Help Desk | #35 | #29 |
| Share of voice | 0.2% | 0.6% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 67% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
osTicket −0.6000000000000001pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
SolarWinds Service Desk leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | osTicket | SolarWinds Service Desk |
|---|---|---|
| Deployment | Self-hosted (free download) or cloud-hosted via SupportSystem | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Compliance | — | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Mailing lists for upgrades and security patches, YouTube tutorials | — |
| Headquarters | Alexandria, Louisiana | Austin, Texas (parent SolarWinds) |
| Employees | — | 1,001–5,000 |
| Funding | — | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Small businesses wanting a free, customizable ticketing system they can host themselves | Small teams seeking lightweight, good-value ITSM |
Pros and cons
Themes from the AI answers that mention each brand
osTicket
- Recommended as a free, self-hosted helpdesk option
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “osTicket vs SolarWinds Service Desk”, https://slateindex.ai/compare/osticket-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.