ProProfs Help Desk vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SolarWinds Service Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.9 versus 0.6 for ProProfs Help Desk.
Choose ProProfs Help Desk if…
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Choose SolarWinds Service Desk if…
- You want the brand AI engines rank higher (0.9 vs 0.6)
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ProProfs Help Desk | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 0.6% | 0.9% |
| Change vs last week | New | New |
| Rank in Help Desk | #33 | #29 |
| Share of voice | 0.2% | 0.6% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ProProfs Help Desk +0.6pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
SolarWinds Service Desk leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | ProProfs Help Desk | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $29.99 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud-hosted | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 40+ | — |
| Compliance | — | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business | — |
| Headquarters | Santa Monica, California | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | — | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
ProProfs Help Desk
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ProProfs Help Desk vs SolarWinds Service Desk”, https://slateindex.ai/compare/proprofs-help-desk-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.