Rox vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Rox is the stronger AI pick in Sales Engagement: it has a visibility score of 6.8 versus 0.4 for Zendesk, and ranks ahead in 0% of the answers that name both.

Choose Rox if…

You want the brand AI engines rank higher (6.8 vs 0.4)
You want a free plan to start
You need GDPR coverage
Usage-based pricing suits your budget better than per seat

Choose Zendesk if…

You want a lower entry price ($19 vs $100)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)
Per seat pricing suits your budget better than usage-based

AI visibility side by side

Latest weekly run · Nov 3

Metric	Rox	Zendesk
Visibility score	6.8%	0.4%
Change vs last week	New	up+0.1%
Rank in Sales Engagement	#17	#40
Share of voice	2%	0.1%
Mentions this run	15	1
Positive in AI answers	—	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Rox +6.8pp · Zendesk +0.10000000000000003pp over 1 weekly runs.

Engine by engine

Rox leads on 2 of 3 engines

ChatGPT

0.9%

AI Mode

Perplexity

19.4%

1.1%

RoxZendesk

Head to head in AI answers

1 engine answers name both brands

0Rox ranked higher

1Zendesk ranked higher

Prompt	Engine	Rox	Zendesk
What should a sales engagement platform integrate with?	Perplexity	#9	#7

Features, pricing & fit

Dimension	Rox	Zendesk
Pricing model	Usage-based	Per seat
Entry price	Free; paid from $100 / mo	$19 per seat / mo
Free plan	Yes	No
Deployment	Cloud, with infrastructure running on AWS	Cloud (SaaS)
Integrations	—	1800+
Compliance	SOC 2 Type II, GDPR	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Dedicated deployment and support team on the Enterprise plan	Help Center, Community, Partners
Founded	2024	2007
Headquarters	San Francisco, CA, United States	San Francisco, California, United States
Employees	51–200	5,000+
Funding	Round at about $1.2B valuation, led by General Catalyst (reported from unnamed sources) · $50M raised	Take-private (Hellman & Friedman, Permira)
Best for	Global 2000 enterprise revenue teams	Support teams from startups to enterprises that need omnichannel ticketing with AI automation