SalesforceThe #1 AI CRM
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Salesforce vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 17.5 versus 1.7 for Smartsupp.
Choose Salesforce if…
- You want the brand AI engines rank higher (17.5 vs 1.7)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
Choose Smartsupp if…
- AI answers describe it more positively (33% vs 21% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Salesforce | Smartsupp |
|---|---|---|
| Visibility score | 17.5% | 1.7% |
| Change vs last week | down−5.4% | down−0.1% |
| Rank in Live Chat & AI Support | #9 | #23 |
| Share of voice | 4.4% | 0.4% |
| Mentions this run | 21 | 2 |
| Positive in AI answers | 21% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Salesforce −5.5pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
SalesforceSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Salesforce ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Salesforce | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | Cloud (SaaS) | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST | WCAG 2.1 AA (chat box) |
| Support | Phone, Trailblazer Community, Success Plans, Trailhead training | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 1999 | 2013 |
| Headquarters | San Francisco, California | Brno, Czech Republic |
| Employees | 5,000+ | 11–50 |
| Funding | — | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Salesforce
Pricing not available.
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Salesforce vs Smartsupp”, https://slateindex.ai/compare/salesforce-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.