Salesforce vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 17.5 for Salesforce, and ranks ahead in 50% of the answers that name both.

Choose Salesforce if…

You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
You prefer a larger, established vendor (5,000+ employees)
Powerful reporting, automation and customisation
Market leader and gold standard CRM

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 17.5)
AI answers describe it more positively (70% vs 21% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Completely free core live chat

AI visibility side by side

Latest weekly run · Nov 3

Metric	Salesforce	tawk.to
Visibility score	17.5%	27.6%
Change vs last week	down−5.4%	down−4.3%
Rank in Live Chat & AI Support	#9	#6
Share of voice	4.4%	7.1%
Mentions this run	21	34
Positive in AI answers	21%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Salesforce −5.5pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

20.9%

25.6%

AI Mode

17.4%

29.4%

Perplexity

14.3%

27.8%

Salesforcetawk.to

Head to head in AI answers

2 engine answers name both brands

1Salesforce ranked higher

1tawk.to ranked higher

Prompt	Engine	Salesforce	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#10	#6
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#6	#9

Features, pricing & fit

Dimension	Salesforce	tawk.to
Pricing model	—	Flat tiers
Entry price	—	Contact sales
Free plan	—	Yes
Deployment	Cloud (SaaS)	—
Integrations	—	50+
Compliance	ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Phone, Trailblazer Community, Success Plans, Trailhead training	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	1999	2012
Headquarters	San Francisco, California	Las Vegas, Nevada, US
Employees	5,000+	201–500
Funding	—	Series B
Best for	Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.