SolarWinds Service Desk vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 0.9 for SolarWinds Service Desk.
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 0.9)
- You need SOC 2 Type II coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | SolarWinds Service Desk | Supportbench |
|---|---|---|
| Visibility score | 0.9% | 2.3% |
| Change vs last week | New | New |
| Rank in Help Desk | #29 | #20 |
| Share of voice | 0.6% | 1.1% |
| Mentions this run | 3 | 6 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
SolarWinds Service Desk +0.9pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Supportbench leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | SolarWinds Service Desk | Supportbench |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $32 per seat / mo |
| Free plan | — | No |
| Onboarding fee | — | Included |
| Deployment | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. | Cloud-based |
| Compliance | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 | SOC 2 Type II |
| Support | — | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | — | 2015 |
| Headquarters | Austin, Texas (parent SolarWinds) | Vancouver, British Columbia, Canada |
| Employees | 1,001–5,000 | 11–50 |
| Funding | $30M Series D led by Morgan Stanley Expansion Capital | Seed |
| Best for | Small teams seeking lightweight, good-value ITSM | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
SolarWinds Service Desk
Pricing not available.
Supportbench
Pros and cons
Themes from the AI answers that mention each brand
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “SolarWinds Service Desk vs Supportbench”, https://slateindex.ai/compare/solarwinds-service-desk-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.