SolarWinds Service Desk vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Help Desk: it has a visibility score of 2.2 versus 0.9 for SolarWinds Service Desk.
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
Choose Tidio if…
- You want the brand AI engines rank higher (2.2 vs 0.9)
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
- Strong user ratings and review volume
AI visibility side by side
Latest weekly run · Nov 3
| Metric | SolarWinds Service Desk | Tidio |
|---|---|---|
| Visibility score | 0.9% | 2.2% |
| Change vs last week | New | down−1.7% |
| Rank in Help Desk | #29 | #21 |
| Share of voice | 0.6% | 1% |
| Mentions this run | 3 | 6 |
| Positive in AI answers | — | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
SolarWinds Service Desk +0.9pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Tidio leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | SolarWinds Service Desk | Tidio |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $24.17 / mo |
| Free plan | — | Yes |
| Deployment | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. | Cloud |
| Integrations | — | 120+ |
| Compliance | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | — | 2013 |
| Headquarters | Austin, Texas (parent SolarWinds) | San Francisco, California, United States |
| Employees | 1,001–5,000 | 51–200 |
| Funding | $30M Series D led by Morgan Stanley Expansion Capital | Series B · $27M raised |
| Best for | Small teams seeking lightweight, good-value ITSM | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
SolarWinds Service Desk
Pricing not available.
Tidio
Pros and cons
Themes from the AI answers that mention each brand
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “SolarWinds Service Desk vs Tidio”, https://slateindex.ai/compare/solarwinds-service-desk-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.