Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| ZohoTop pick | #1 | #1 | #1 | |
| Freshworks | #2 | #2 | #2 | |
| Spiceworks Cloud Help Desk | — | #5 | #3 | |
| Help Scout | #4 | #4 | — | |
| HelpDesk | — | #7 | #4 | |
| Jira Service Management | #3 | — | — | |
| LiveAgent | — | #3 | — | |
| HelpSpot | — | #6 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Zoho is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Zoho — If you're looking for the most affordable help desk platform that is still reliable, I'd put Zoho Desk, Freshdesk, and Jira Service Management at the top of the list. ↑ 1 vs last week
- Freshworks — If you're looking for the most affordable help desk platform that is still reliable, I'd put Zoho Desk, Freshdesk, and Jira Service Management at the top of the list. ↓ 1 vs last week
- Jira Service Management — If you're looking for the most affordable help desk platform that is still reliable, I'd put Zoho Desk, Freshdesk, and Jira Service Management at the top of the list.
- Help Scout
Perplexity · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Zoho — Zoho Desk is likely the best balance of affordability and reliability for most small teams. ↑ 1 vs last week
- Freshworks — Freshdesk is worth the extra cost if you prioritize a smoother setup and a more mature growth path. ↓ 1 vs last week
- LiveAgent
- Help Scout
- Spiceworks Cloud Help Desk New this week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
When looking for the most affordable help desk platform that remains genuinely dependable, the sweet spot lies in platforms that offer robust free tiers or very low entry-level paid plans without sacrificing uptime, core automations, or ticket organization. The top recommendations for affordable and reliable help desk platforms, broken down by use case, include:
- Zoho — Best Value for Customer Support: Zoho Desk. ↑ 2 vs last week
- Freshworks — Best Balance of Usability and Price: Freshdesk. ↑ 2 vs last week
- Spiceworks Cloud Help Desk — Best Budget Option for Internal IT/Operations: Spiceworks Cloud Help Desk. ↑ 3 vs last week
- HelpDesk — Best Minimalist / Small Team Option: Mojo Helpdesk. New this week
Dropped from this engine’s shortlist this week: Zendesk, ServiceNow, LiveAgent
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| atlassian.com | Brand site · Jira Service Management | 3 | ChatGPT |
| helpscout.com | Brand site · Help Scout | 3 | ChatGPT |
| zoho.com | Brand site · Zoho | 3 | ChatGPT |
| freshworks.com | Brand site · Freshworks | 2 | ChatGPT |
| helpdesk.com | Brand site · HelpDesk | 2 | Perplexity |
| helpspot.com | Brand site · HelpSpot | 2 | Perplexity |
| pcmag.com | Media | 2 | Perplexity, Google AI Mode |
| capterra.com | Review site | 1 | Perplexity |
| dragapp.com | Web | 1 | Perplexity |
| g2.com | Review site | 1 | Perplexity |
| rankite.com | Web | 1 | Perplexity |
| rework.com | Web | 1 | Perplexity |