Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| FreshworksTop pick | #1 | #4 | #1 | |
| Zoho | #2 | #1 | #3 | |
| Salesforce | #5 | #2 | #5 | |
| Zendesk | #3 | #3 | #2 | |
| HelpDesk | — | #5 | #6 | |
| HappyFox | #4 | — | — | |
| HubSpot | — | — | #4 | |
| HelpSpot | — | #6 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Freshworks is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
- Freshworks — Based on current customer reviews from Capterra and G2 (November 2026), my recommendation is Freshdesk or Zoho Desk, depending on what matters most to your organization.
- Zoho — Based on current customer reviews from Capterra and G2 (November 2026), my recommendation is Freshdesk or Zoho Desk, depending on what matters most to your organization.
- Zendesk
- HappyFox New this week
- Salesforce — Salesforce Service Cloud: 4.4/5 (8,466 reviews). New this week
- Zoho — Zoho Desk appears to have the best overall reviews among mainstream help desk platforms. ↑ 2 vs last week
- Salesforce — Best for enterprise: Salesforce Service Cloud/Agentforce Service—among the highest G2 scores, with deep CRM integration. ↑ 2 vs last week
- Zendesk — Best for large omnichannel support teams: Zendesk—more than 7,000 G2 reviews and extensive customization, though its rating is slightly lower at 4.3/5. New this week
- Freshworks — Best for growing teams: Freshdesk—4.4/5 on G2 and generally easier to deploy than enterprise-focused tools. ↑ 1 vs last week
Dropped from this engine’s shortlist this week: Tidio, LiveAgent
When looking at top review platforms like G2's Help Desk Category , there isn’t a single runaway winner—rather, a few top-tier platforms consistently earn high marks (typically averaging 4.3 to 4.5 out of 5 stars ) from tens of thousands of verified user reviews.[](https://www.g2.com/categories/help-desk) The "best" platform depends heavily on your team size, budget, and whether you are doing customer support or IT service management (ITSM). The highest-rated and most widely praised help desk…
- Freshworks — Freshdesk (Freshworks) — Best for ease of use and value. ↑ 1 vs last week
- Zendesk — Zendesk for Customer Service — Best for omnichannel scale. ↑ 2 vs last week
- Zoho — Zoho Desk — Best budget-friendly customizability. ↓ 2 vs last week
- HubSpot — HubSpot Service Hub — Best for CRM alignment. New this week
- Salesforce — Salesforce Service Cloud — Best for enterprise complexity. ↓ 2 vs last week
- HelpDesk — Is this for customer support or internal IT helpdesk? New this week
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| g2.com | Review site | 4 | ChatGPT, Perplexity, Google AI Mode |
| freshworks.com | Brand site · Freshworks | 2 | ChatGPT, Perplexity |
| capterra.com | Review site | 1 | ChatGPT |
| desk365.io | Web | 1 | Perplexity |
| forbes.com | Media | 1 | Perplexity |
| happyfox.com | Brand site · HappyFox | 1 | ChatGPT |
| helpdesk.com | Brand site · HelpDesk | 1 | Perplexity |
| helpspot.com | Brand site · HelpSpot | 1 | Perplexity |
| pcmag.com | Media | 1 | Perplexity |
| salesforce.com | Brand site · Salesforce | 1 | ChatGPT |
| selecthub.com | Web | 1 | Perplexity |
| toolradar.com | Web | 1 | Perplexity |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |
| zoho.com | Brand site · Zoho | 1 | ChatGPT |