Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| HiverTop pick | #1 | #1 | #1 | |
| Intercom | #3 | #2 | #4 | |
| Zendesk | #5 | #3 | #2 | |
| Tidio | #4 | #4 | — | |
| LiveChat | #2 | — | — | |
| Salesforce | — | — | #3 | |
| Drift | — | — | #5 | |
| Freshworks | #6 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Hiver is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Mixed
Yes!
- Hiver — Hiver is a good customer support platform, but whether it's a good live chat tool depends on what you're trying to achieve.
- LiveChat — However, if your main priority is having an excellent website live chat experience, I'd compare it against LiveChat and Intercom before committing.
- Intercom — However, if your main priority is having an excellent website live chat experience, I'd compare it against LiveChat and Intercom before committing.
- Tidio ↑ 1 vs last week
- Zendesk ↓ 1 vs last week
- Freshworks
Perplexity · run of Nov 3 · sentiment toward the top pick: → Mixed
- Hiver — Yes—Hiver is a good live chat tool for small and midsize, email-first support teams, especially those already using Gmail or Google Workspace.
- Intercom — Its live-chat functionality is less deeply customizable than dedicated tools such as Intercom or some enterprise help desks.
- Zendesk — Choose Intercom, Zendesk, or a specialized chat platform if live chat is your primary channel and you need extensive bot design, messaging customization, product tours, or enterprise-grade reporting.
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
- Hiver — Hiver is a unique customer service platform because it turns shared email inboxes (like Gmail and Outlook) into collaborative help desks .
- Zendesk — Ease of Use & Fast Setup: Unlike heavy legacy help desks (like Zendesk or Salesforce) that take weeks to deploy, Hiver is intuitive and fast to set up.[](https://saleshive.com/vendors/hiver).
- Salesforce — Ease of Use & Fast Setup: Unlike heavy legacy help desks (like Zendesk or Salesforce) that take weeks to deploy, Hiver is intuitive and fast to set up.[](https://saleshive.com/vendors/hiver). New this week
- Intercom — Not a Standalone Chat Specialist: Dedicated live chat platforms (like Intercom or Drift) offer much deeper, more sophisticated real-time engagement features, visitor tracking, and proactive messaging trigger options. ↓ 1 vs last week
- Drift — Not a Standalone Chat Specialist: Dedicated live chat platforms (like Intercom or Drift) offer much deeper, more sophisticated real-time engagement features, visitor tracking, and proactive messaging trigger options. New this week
Dropped from this engine’s shortlist this week: LiveChat
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| capterra.com | Review site | 4 | ChatGPT, Perplexity, Google AI Mode |
| hiverhq.com | Brand site · Hiver | 4 | ChatGPT, Perplexity |
| saleshive.com | Web | 2 | Perplexity, Google AI Mode |
| techradar.com | Media | 2 | ChatGPT |
| dupple.com | Web | 1 | ChatGPT |
| geekchamp.com | Web | 1 | ChatGPT |
| intercom.com | Brand site · Intercom | 1 | Perplexity |
| itechguides.com | Web | 1 | ChatGPT |
| softabase.com | Web | 1 | Perplexity |
| softwareadvice.com | Review site | 1 | ChatGPT |
| softwarefinder.com | Web | 1 | ChatGPT |
| softwarehope.com | Web | 1 | ChatGPT |
| softwaresuggest.com | Web | 1 | ChatGPT |
| technology.org | Web | 1 | Perplexity |
| thectoclub.com | Web | 1 | ChatGPT |
| thecxlead.com | Web | 1 | ChatGPT |
| tidio.com | Brand site · Tidio | 1 | Perplexity |
| toolradar.com | Web | 1 | Perplexity |