HelpCrunch
AI customer service platform for support, sales and marketing
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- HelpCrunch ranks #39 of 44 in Live Chat & AI Support with an AI visibility score of 0.3 (SlateIndex, Nov 3, 2026).
- HelpCrunch's visibility fell 0.3 points since the previous weekly run.
- HelpCrunch is most visible on Perplexity (0.9) and least on Google AI Mode (0).
- AI engines name HelpCrunch in 1 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- livechat.com is the source AI engines cite most in answers about HelpCrunch, with 3 citations.
About
Company details for HelpCrunch
HelpCrunch is a customer communication platform that combines multichannel live chat, chatbots and AI agents, a shared inbox, a knowledge base, popups and email marketing. Its AI editor helps staff write replies and help articles, and its AI tools cover reply suggestions and knowledge base search. The vendor describes it as serving support, sales and marketing teams in one place. It ranks #39 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 0.3 in the latest weekly run.
Founded in 2016 and headquartered in Wilmington, DE, United States, the company employs 11–50 people. It has raised about $1M. Its differentiator: unlimited contacts and unlimited chats, with pricing based on what you use.
- Website
- helpcrunch.com
- Categories
- Live Chat & AI Support
- Company size
- 11–50 employees
- Headquarters
- Wilmington, DE, United States
- Founded
- 2016
- Company type
- Private company
- Funding
- Seed · $1M raised
- Platforms
- iOS, Android, React Native
- Support
- Support team
Read from linkedin.com, g2.com, facebook.com, helpcrunch.com, cbinsights.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
HelpCrunch lost 0.3 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for HelpCrunch
AI mentions & citations
Recent answers that name HelpCrunch
Products & features
What HelpCrunch sells
AI Agents and Chatbots
Automated chatbots and AI agents that handle customer inquiries 24/7.
Live Chat
Multichannel chat widget for live support across channels and messengers.
Shared Inbox
One dashboard for messages from live chat, email, WhatsApp, Instagram and other channels.
Knowledge Base
Editor for building a self-service help center, usable standalone or inside the widget.
Popups and Email Marketing
Popups, auto messages and email sequences for lead generation and marketing.
Mobile Apps and SDK
iOS, Android and React Native SDKs for in-app messaging.
Target market & buyers
Businesses big and small
Notable customers include SE Ranking, Maidily, PR-Dashboard, Fitlap, Kotiko CRM.
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2015 | $1M |
| Seed | 2020 | $0M |
| Latest known round | Total raised |
|---|---|
| Seed | $1M |
Recent developments
Competitive landscape
How HelpCrunch compares with its top three alternatives
HelpCrunch most often appears alongside HubSpot, Freshworks, Zendesk in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| HelpCrunch | 0.3% | 0.2% | down−0.3% | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
Cite as: SlateIndex, “HelpCrunch AI visibility profile”, https://slateindex.ai/brand/helpcrunch, data of Nov 3, 2026. Licence: CC BY 4.0.