Microsoft Dynamics 365
NewAgentic CRM and ERP business applications from Microsoft
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Microsoft Dynamics 365 ranks #3 of 37 in ERP with an AI visibility score of 46.5 (SlateIndex, Nov 2, 2026).
- Microsoft Dynamics 365 is most visible on ChatGPT (60.9) and least on Perplexity (31.5).
- AI engines name Microsoft Dynamics 365 in 66 of the 119 ERP buyer prompts SlateIndex tracks.
- erpresearch.com is the source AI engines cite most in answers about Microsoft Dynamics 365, with 69 citations.
About
Company details for Microsoft Dynamics 365
Microsoft Dynamics 365 is a suite of CRM and ERP business applications from Microsoft covering sales, marketing, customer service, contact center, field service, finance, supply chain and operations. The apps include prebuilt AI agents, such as sales qualification and case management agents, and custom agents can be built with Copilot Studio. Business Central serves small and medium businesses as an ERP system. It ranks #3 of 37 in ERP on SlateIndex and has a visibility score of 46.5 in the latest weekly run.
Its differentiator: prebuilt AI agents across CRM and ERP apps, tied into Microsoft 365, Teams and Power Platform.
- Website
- dynamics.microsoft.com
- Categories
- ERP, CRM, Accounting Software, Sales Engagement
- Company size
- 5,000+ employees
- Headquarters
- Redmond, Washington, USA
- Company type
- Division of Microsoft
- Compliance
- ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3
- Support
- Technical support, Community, Documentation, Partner network
Read from en.wikipedia.org, gartner.com, microsoft.com, learn.microsoft.com, g2.com, dynamics-int.microsoft.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Microsoft Dynamics 365 gained 0 points over 1 weekly run in ERP. NetSuite leads the category at 48.9%.
Media
Website and product screenshots for Microsoft Dynamics 365
AI mentions & citations
Recent answers that name Microsoft Dynamics 365
What should an ERP system integrate with?
Connect systems like Salesforce, HubSpot, or Microsoft Dynamics.
Best ERP system with AI features
My recommendation: Microsoft Dynamics 365, SAP S/4HANA, and Oracle Fusion Cloud ERP are the strongest enterprise options.
Best ERP system with AI features
Microsoft Dynamics 365 (Business Central & Finance/Supply Chain) — Best for Microsoft-Centric & Mid-to-Large Enterprises
How much does a ERP system cost per month?
Mid-Range ERP: $75 -$𝟏𝟓𝟎 per user/month (e.g., Microsoft Dynamics 365, SAP Business One, Oracle NetSuite).
What is the typical pricing model for ERP software?
Common for: Modern cloud ERPs like Microsoft Dynamics, NetSuite, and Acumatica.[](https://www.erpresearch.com/pricing)
Best ERP system with AI features
For most organizations, the strongest shortlist is Microsoft Dynamics 365, Oracle Fusion Cloud ERP, SAP S/4HANA Cloud, and NetSuite.
What features matter most in an ERP system?
These capabilities align with the ERP guidance published by SAP and Microsoft Dynamics 365.
Alternatives to the most popular ERP system
SAP is generally considered the largest ERP vendor by revenue, while Microsoft Dynamics, Oracle, and Workday are also major players.
Products & features
What Microsoft Dynamics 365 sells
Dynamics 365 Sales
CRM for managing leads and deals with AI assistance and sales agents.
Dynamics 365 Customer Insights
Customer data and personalized customer journey marketing.
Dynamics 365 Customer Service
Case management and service automation with generative AI.
Dynamics 365 Contact Center
Contact center as a service with voice, chat and social channels.
Dynamics 365 Field Service
Frontline service management with scheduling, IoT and mixed reality.
Dynamics 365 Finance
Financial management with AI and automation.
Dynamics 365 Supply Chain Management
Supply chain planning and operations with AI-powered insights.
Dynamics 365 Project Operations
Project management including time, expense and approvals.
Dynamics 365 Commerce
Commerce application within the Dynamics 365 suite.
Dynamics 365 Human Resources
HR application within the Dynamics 365 suite.
Dynamics 365 Business Central
AI-powered ERP for small and medium businesses.
Strengths engines cite
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
Target market & buyers
Businesses from small and medium companies to large enterprises.
Notable customers include Siemens, Franklin Templeton, Investec, Mercedes-Benz USA, Banco Sabadell, Dayton Children's Hospital, Sandvik, Miami HEAT.
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Sep 2026ProductDynamics 365 Activate preview
Dynamics 365 Activate entered limited public preview for Salesforce-to-Dynamics 365 migrations.
- Aug 2026ProductTwice-yearly release waves ended
Microsoft announced it is ending the twice-yearly release wave model for Dynamics 365, Power Platform and Dataverse.
- Jul 2026ProductSales Agent generally available
Microsoft made Sales Agent generally available in Microsoft 365 Copilot.
- Mar 2026Product2026 release wave 1 plans published
Microsoft published 2026 release wave 1 plans for Dynamics 365, Power Platform and Copilot Studio.
Competitive landscape
How Microsoft Dynamics 365 compares with its top three alternatives
Microsoft Dynamics 365 most often appears alongside NetSuite, SAP S/4HANA, HubSpot in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Microsoft Dynamics 365 | 46.5% | 11.7% | New | Pricing not available |
| NetSuite | 48.9% | 11.9% | New | Pricing not available |
| SAP S/4HANA | 47.6% | 9.7% | New | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 29% · Neutral 51% · Mixed 20% of 131 engine answers that mention Microsoft Dynamics 365
Praised for
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
Criticised for
Cite as: SlateIndex, “Microsoft Dynamics 365 AI visibility profile”, https://slateindex.ai/brand/microsoft-dynamics-365, data of Nov 2, 2026. Licence: CC BY 4.0.