3CXEnterprise phone system with integrated AI at an unbeatable price
vs
8x8Contact Center
Comparison · Contact Center · weekly run Nov 3
3CX vs 8x8
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
8x8 is the stronger AI pick in Contact Center: it has a visibility score of 3.6 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose 8x8 if…
- You want the brand AI engines rank higher (3.6 vs 0.4)
- You need ISO 27001 or ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- integrated platform combining voice, video, chat, and contact center tools
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | 8x8 |
|---|---|---|
| Visibility score | 0.4% | 3.6% |
| Change vs last week | down−0.6% | up+0.8% |
| Rank in Contact Center | #39 | #24 |
| Share of voice | 0.2% | 1.4% |
| Mentions this run | 1 | 9 |
| Positive in AI answers | 12% | 12% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · 8x8 +0.8000000000000003pp over 1 weekly runs.
Engine by engine
8x8 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CX8x8
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
08x8 ranked higher
Features, pricing & fit
| Dimension | 3CX | 8x8 |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud-based SaaS |
| Compliance | — | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level) |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 1987 |
| Headquarters | Nicosia, Cyprus | Campbell, California |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Latest round listed as Other Investors | Post-IPO equity raise |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | — |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
8x8
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
8x8
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
- suited to UCaaS consolidation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs 8x8”, https://slateindex.ai/compare/3cx-vs-8x8, data of Nov 3, 2026. Licence: CC BY 4.0.