3CXEnterprise phone system with integrated AI at an unbeatable price
vs
CloudTalkAI business phone system for sales and support
Comparison · Contact Center · weekly run Nov 3
3CX vs CloudTalk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 0.4)
- AI answers describe it more positively (56% vs 12% positive)
- You need SOC 2 Type II or ISO/IEC 27001 or GDPR or CCPA or HIPAA or PCI DSS coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | CloudTalk |
|---|---|---|
| Visibility score | 0.4% | 11.5% |
| Change vs last week | down−0.6% | up+1.2% |
| Rank in Contact Center | #39 | #14 |
| Share of voice | 0.2% | 2.4% |
| Mentions this run | 1 | 16 |
| Positive in AI answers | 12% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · CloudTalk +1.0999999999999996pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXCloudTalk
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0CloudTalk ranked higher
Features, pricing & fit
| Dimension | 3CX | CloudTalk |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud-based |
| Integrations | — | 95+ |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS |
| Support | Free tech support questions via the website, Help forum, Partner network | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans |
| Founded | 2005 | 2016 |
| Headquarters | Nicosia, Cyprus | Toronto, Ontario, Canada |
| Employees | 51–200 | 201–500 |
| Funding | Latest round listed as Other Investors | Series B · $36M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
CloudTalk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs CloudTalk”, https://slateindex.ai/compare/3cx-vs-cloudtalk, data of Nov 3, 2026. Licence: CC BY 4.0.