3CXEnterprise phone system with integrated AI at an unbeatable price
vs
CXoneContact Center
Comparison · Contact Center · weekly run Nov 3
3CX vs CXone
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CXone is the stronger AI pick in Contact Center: it has a visibility score of 35.9 versus 0.4 for 3CX, and ranks ahead in 0% of the answers that name both.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose CXone if…
- You want the brand AI engines rank higher (35.9 vs 0.4)
- AI answers describe it more positively (48% vs 12% positive)
- You need PCI DSS or ISO 27001 or SOC 2 or HITRUST or IRAP or FedRAMP Moderate or CPNI or GDPR or SOX or HIPAA or CSA STAR Level 1 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | CXone |
|---|---|---|
| Visibility score | 0.4% | 35.9% |
| Change vs last week | down−0.6% | down−0.8% |
| Rank in Contact Center | #39 | #2 |
| Share of voice | 0.2% | 6.3% |
| Mentions this run | 1 | 37 |
| Positive in AI answers | 12% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · CXone −0.8000000000000043pp over 1 weekly runs.
Engine by engine
CXone leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXCXone
Head to head in AI answers
2 engine answers name both brands
23CX ranked higher
0CXone ranked higher
| Prompt | Engine | 3CX | CXone |
|---|---|---|---|
| Is 3CX a good contact center platform? | ChatGPT | #1 | #8 |
| Is 3CX a good contact center platform? | Perplexity | #1 | #9 |
Features, pricing & fit
| Dimension | 3CX | CXone |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud-native, multi-tenant SaaS on AWS |
| Compliance | — | PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1 |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | — |
| Headquarters | Nicosia, Cyprus | Ra'anana, Israel |
| Employees | 51–200 | 5,000+ |
| Funding | Latest round listed as Other Investors | — |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Enterprises in regulated industries that need compliance and recording |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
CXone
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
CXone
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
- Less suited for highly customized, large on-premise migrations
- May lack advanced depth for very large operations with complex needs
- Seat-based tiered pricing with enterprise contracts needed for discounts
- Higher starting prices than some alternatives, with advanced tiers costing more
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs CXone”, https://slateindex.ai/compare/3cx-vs-cxone, data of Nov 3, 2026. Licence: CC BY 4.0.