3CXEnterprise phone system with integrated AI at an unbeatable price
vs
NextivaEvery conversation runs on Nextiva.
Comparison · Contact Center · weekly run Nov 3
3CX vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 0.4 for 3CX.
Choose 3CX if…
- You want a free plan to start
- You need a self-hosted or on-premises option
- Flat tiers pricing suits your budget better than per seat
- affordable phone system with contact center features
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 0.4)
- You want a lower entry price ($15 vs $300)
- AI answers describe it more positively (40% vs 12% positive)
- You need SOC 2 or ISO/IEC 27001 or HIPAA or PCI DSS coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Nextiva |
|---|---|---|
| Visibility score | 0.4% | 15.7% |
| Change vs last week | down−0.6% | up+1.6% |
| Rank in Contact Center | #39 | #9 |
| Share of voice | 0.2% | 4.5% |
| Mentions this run | 1 | 28 |
| Positive in AI answers | 12% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXNextiva
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Nextiva ranked higher
Features, pricing & fit
| Dimension | 3CX | Nextiva |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $300 / mo | $15 per seat / mo |
| Free plan | Yes | No |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud |
| Integrations | — | 36+ |
| Compliance | — | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | Free tech support questions via the website, Help forum, Partner network | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2005 | 2008 |
| Headquarters | Nicosia, Cyprus | Scottsdale, Arizona, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Latest round listed as Other Investors | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Nextiva
NEXT Core$15user/month (billed annually); $23 monthly
NEXT Engage$25user/month (billed annually); $50 monthly
NEXT Scale$75user/month
Essential$75agent/month (from)
ProfessionalCustomcontact sales
PremiumCustomcontact sales
XBert AI Employee$99month
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Nextiva”, https://slateindex.ai/compare/3cx-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.