Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
CloudTalkAI business phone system for sales and support
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs CloudTalk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 0.9 for Bitrix24.
Choose Bitrix24 if…
- You need more native integrations (850+ vs 95+)
- You prefer a larger, established vendor (501–1,000 employees)
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 0.9)
- AI answers describe it more positively (56% vs 25% positive)
- You need SOC 2 Type II or ISO/IEC 27001 or GDPR or CCPA or HIPAA or PCI DSS coverage
- Good for small teams and SMBs
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | CloudTalk |
|---|---|---|
| Visibility score | 0.9% | 11.5% |
| Change vs last week | down−1.4% | up+1.2% |
| Rank in Contact Center | #36 | #14 |
| Share of voice | 0.2% | 2.4% |
| Mentions this run | 1 | 16 |
| Positive in AI answers | 25% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · CloudTalk +1.0999999999999996pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24CloudTalk
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0CloudTalk ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | CloudTalk |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud-based |
| Integrations | 850+ | 95+ |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans |
| Founded | 2012 | 2016 |
| Headquarters | Alexandria, Virginia, United States | Toronto, Ontario, Canada |
| Employees | 501–1,000 | 201–500 |
| Funding | Other Investors (Zendesk Ventures) | Series B · $36M raised |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. |
Plans side by side
CloudTalk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs CloudTalk”, https://slateindex.ai/compare/bitrix24-vs-cloudtalk, data of Nov 3, 2026. Licence: CC BY 4.0.