Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
NextivaEvery conversation runs on Nextiva.
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 0.9 for Bitrix24.
Choose Bitrix24 if…
- You want a free plan to start
- You need more native integrations (850+ vs 36+)
- Flat tiers pricing suits your budget better than per seat
- All-in-one workspace combining CRM and collaboration
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 0.9)
- AI answers describe it more positively (40% vs 25% positive)
- You need SOC 2 or ISO/IEC 27001 or HIPAA or PCI DSS coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Nextiva |
|---|---|---|
| Visibility score | 0.9% | 15.7% |
| Change vs last week | down−1.4% | up+1.6% |
| Rank in Contact Center | #36 | #9 |
| Share of voice | 0.2% | 4.5% |
| Mentions this run | 1 | 28 |
| Positive in AI answers | 25% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Nextiva
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Nextiva ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Nextiva |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $15 per seat / mo |
| Free plan | Yes | No |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud |
| Integrations | 850+ | 36+ |
| Compliance | — | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2012 | 2008 |
| Headquarters | Alexandria, Virginia, United States | Scottsdale, Arizona, USA |
| Employees | 501–1,000 | 1,001–5,000 |
| Funding | Other Investors (Zendesk Ventures) | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
Nextiva
NEXT Core$15user/month (billed annually); $23 monthly
NEXT Engage$25user/month (billed annually); $50 monthly
NEXT Scale$75user/month
Essential$75agent/month (from)
ProfessionalCustomcontact sales
PremiumCustomcontact sales
XBert AI Employee$99month
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Nextiva”, https://slateindex.ai/compare/bitrix24-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.