Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
PegaThe leading AI-powered platform for enterprise transformation
Comparison · CRM · weekly run Nov 3
Bitrix24 vs Pega
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in CRM: it has a visibility score of 3.3 versus 1 for Pega.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (3.3 vs 1)
- You need more native integrations (850+ vs 200+)
- AI answers describe it more positively (25% vs 20% positive)
- All-in-one workspace combining CRM and collaboration
Choose Pega if…
- You need SOC 1 Type II or SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 22301:2019 or ISO 9001 or CSA or PCI DSS or Cyber Essentials or Cyber Essentials Plus or HITRUST or GDPR or FedRAMP or HIPAA or IRAP coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong fit for workflow automation, RPA, case management, and decisioning
- Named among leading low-code vendors in analyst evaluations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Pega |
|---|---|---|
| Visibility score | 3.3% | 1% |
| Change vs last week | down−1.2% | no change0% |
| Rank in CRM | #18 | #32 |
| Share of voice | 0.7% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 25% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · Pega 0pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Pega
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Pega ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Pega |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud (Pega Cloud, fully managed SaaS) |
| Integrations | 850+ | 200+ |
| Compliance | — | SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 42001, ISO 22301:2019, ISO 9001, CSA, PCI DSS, Cyber Essentials, Cyber Essentials Plus, HITRUST, GDPR, FedRAMP, HIPAA, IRAP |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 1983 |
| Headquarters | Alexandria, Virginia, United States | Waltham, Massachusetts, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | IPO |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Large enterprises in regulated industries that need governed workflow automation and decisioning |
Plans side by side
Pega
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Pega
- Strong fit for workflow automation, RPA, case management, and decisioning
- Named among leading low-code vendors in analyst evaluations
- Recognised as a major enterprise CRM suite provider
- AI-powered decisioning and workflow tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Pega”, https://slateindex.ai/compare/bitrix24-vs-pega, data of Nov 3, 2026. Licence: CC BY 4.0.