Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
SugarCRMThe sales CRM for B2B growth
Comparison · CRM · weekly run Nov 3
Bitrix24 vs SugarCRM
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in CRM: it has a visibility score of 3.3 versus 1.7 for SugarCRM.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (3.3 vs 1.7)
- You need more native integrations (850+ vs 180+)
- AI answers describe it more positively (25% vs 20% positive)
- All-in-one workspace combining CRM and collaboration
Choose SugarCRM if…
- You need SOC 2 Type II or ISO/IEC 27001:2022 or CSA STAR or GDPR or CCPA coverage
- strong midmarket option
- good account and contact management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | SugarCRM |
|---|---|---|
| Visibility score | 3.3% | 1.7% |
| Change vs last week | down−1.2% | up+0.7% |
| Rank in CRM | #18 | #25 |
| Share of voice | 0.7% | 1.1% |
| Mentions this run | 3 | 5 |
| Positive in AI answers | 25% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · SugarCRM +0.7pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24SugarCRM
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0SugarCRM ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | SugarCRM |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud (SugarCloud) and on-premise |
| Integrations | 850+ | 180+ |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001:2022, CSA STAR, GDPR, CCPA |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2004 |
| Headquarters | Alexandria, Virginia, United States | — |
| Employees | 501–1,000 | 501–1,000 |
| Funding | Other Investors (Zendesk Ventures) | Private equity (Accel-KKR) |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Mid-market B2B companies in manufacturing, wholesale and distribution that need CRM connected to their ERP. |
Plans side by side
SugarCRM
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
SugarCRM
- strong midmarket option
- good account and contact management
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs SugarCRM”, https://slateindex.ai/compare/bitrix24-vs-sugarcrm, data of Nov 3, 2026. Licence: CC BY 4.0.