BMC Helix ITSM vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 1.3 for BMC Helix ITSM.
Choose BMC Helix ITSM if…
- You need FedRAMP Moderate or DISA Impact Level 4 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 1.3)
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
AI visibility side by side
Latest weekly run · Nov 3
| Metric | BMC Helix ITSM | Hiver |
|---|---|---|
| Visibility score | 1.3% | 1.9% |
| Change vs last week | down−0.1% | up+0.9% |
| Rank in Help Desk | #26 | #22 |
| Share of voice | 0.4% | 0.8% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 0% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
BMC Helix ITSM −0.09999999999999987pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Hiver leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | BMC Helix ITSM | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | SaaS (AWS) | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | FedRAMP Moderate, DISA Impact Level 4 | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | — | 2011 |
| Headquarters | Houston, Texas, United States | San Jose, California, United States |
| Employees | 5,000+ | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Large enterprises and government agencies needing ITSM | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
BMC Helix ITSM
Pricing not available.
Hiver
Pros and cons
Themes from the AI answers that mention each brand
BMC Helix ITSM
Profile in progress.
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “BMC Helix ITSM vs Hiver”, https://slateindex.ai/compare/bmc-helix-itsm-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.