BMC Helix ITSM vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 1.3 for BMC Helix ITSM.
Choose BMC Helix ITSM if…
- You need FedRAMP Moderate or DISA Impact Level 4 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 1.3)
- AI answers describe it more positively (39% vs 0% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | BMC Helix ITSM | LiveAgent |
|---|---|---|
| Visibility score | 1.3% | 4.6% |
| Change vs last week | down−0.1% | no change0% |
| Rank in Help Desk | #26 | #13 |
| Share of voice | 0.4% | 1.7% |
| Mentions this run | 2 | 9 |
| Positive in AI answers | 0% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
BMC Helix ITSM −0.09999999999999987pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | BMC Helix ITSM | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | SaaS (AWS) | Cloud only |
| Integrations | — | 200+ |
| Compliance | FedRAMP Moderate, DISA Impact Level 4 | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | — | 2004 |
| Headquarters | Houston, Texas, United States | Bratislava, Slovakia |
| Employees | 5,000+ | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Large enterprises and government agencies needing ITSM | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
BMC Helix ITSM
Pricing not available.
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
BMC Helix ITSM
Profile in progress.
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “BMC Helix ITSM vs LiveAgent”, https://slateindex.ai/compare/bmc-helix-itsm-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.