BotpressThe enterprise-grade AI agent platform for customer support
vs
CrispThe AI customer support platform for every business
Comparison · Live Chat & AI Support · weekly run Nov 3
Botpress vs Crisp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.9 for Botpress, and ranks ahead in 100% of the answers that name both.
Choose Botpress if…
- AI answers describe it more positively (64% vs 57% positive)
- You need SOC 2 or GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
- highly customizable and autonomous AI bots
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0.9)
- You want a lower entry price ($45 vs $150)
- Free plan for two seats
- Shared inbox for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Crisp |
|---|---|---|
| Visibility score | 0.9% | 22.9% |
| Change vs last week | New | down−1.4% |
| Rank in Live Chat & AI Support | #32 | #7 |
| Share of voice | 0.4% | 6.6% |
| Mentions this run | 2 | 32 |
| Positive in AI answers | 64% | 57% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · Crisp −1.4000000000000021pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
BotpressCrisp
Head to head in AI answers
1 engine answers name both brands
0Botpress ranked higher
1Crisp ranked higher
| Prompt | Engine | Botpress | Crisp |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #7 | #5 |
Features, pricing & fit
| Dimension | Botpress | Crisp |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $150 / mo | Free; paid from $45 / mo |
| Free plan | Yes | Yes |
| Deployment | Hosted on AWS | Hosted cloud software (SaaS) |
| Integrations | — | 100+ |
| Compliance | SOC 2, GDPR | — |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan |
| Founded | 2017 | 2015 |
| Headquarters | Montreal, Quebec, Canada | Nantes, France |
| Employees | 51–200 | 11–50 |
| Funding | Series B | Bootstrapped |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Small and medium-sized businesses looking for AI-powered omnichannel customer support software |
Plans side by side
Botpress
Free$0month
Plus$150month, billed annually
Team$750month, billed annually
EnterpriseCustomcustom pricing
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs Crisp”, https://slateindex.ai/compare/botpress-vs-crisp, data of Nov 3, 2026. Licence: CC BY 4.0.