BotpressThe enterprise-grade AI agent platform for customer support

HiverThe agentic omnichannel customer service platform built for complex support.

Comparison · Live Chat & AI Support · weekly run Nov 3

Botpress vs Hiver

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Botpress is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.9 versus 0.7 for Hiver.

Choose Botpress if…

You want the brand AI engines rank higher (0.9 vs 0.7)
You want a free plan to start
AI answers describe it more positively (64% vs 18% positive)
You need SOC 2 coverage

Choose Hiver if…

You want a lower entry price ($25 vs $150)
You need SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
You prefer a larger, established vendor (201–500 employees)
Per seat pricing suits your budget better than flat tiers

AI visibility side by side

Latest weekly run · Nov 3

Metric	Botpress	Hiver
Visibility score	0.9%	0.7%
Change vs last week	New	up+0.7%
Rank in Live Chat & AI Support	#32	#34
Share of voice	0.4%	0.4%
Mentions this run	2	2
Positive in AI answers	64%	18%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Botpress +0.9pp · Hiver +0.7pp over 1 weekly runs.

Engine by engine

Botpress leads on 1 of 3 engines

ChatGPT

AI Mode

1.7%

Perplexity

1.1%

2.2%

BotpressHiver

Head to head in AI answers

0 engine answers name both brands

0Botpress ranked higher

0Hiver ranked higher

Features, pricing & fit

Dimension	Botpress	Hiver
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $150 / mo	$25 per seat / mo
Free plan	Yes	No · 7-day trial
Deployment	Hosted on AWS	Cloud (SaaS); runs inside Gmail or as a standalone web application
Integrations	—	1000+
Compliance	SOC 2, GDPR	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA
Support	Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan	24/7 email support, 24/7 chat support, Free data migration
Founded	2017	2011
Headquarters	Montreal, Quebec, Canada	San Jose, California, United States
Employees	51–200	201–500
Funding	Series B	Series B · $30M raised
Best for	Support teams whose tickets need judgment and actions across several systems, not only scripted answers	Support teams handling complex, cross-team requests, including teams that work from Gmail

Plans side by side

Botpress

Free$0month

Plus$150month, billed annually

Team$750month, billed annually

EnterpriseCustomcustom pricing

Botpress pricing

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

Pros and cons

Themes from the AI answers that mention each brand

Botpress

highly customizable and autonomous AI bots
robust free tier and open-source foundation
visual flow control for building chatbots
multimodal conversational agents

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool