BotpressThe enterprise-grade AI agent platform for customer support
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Live Chat & AI Support · weekly run Nov 3
Botpress vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.9 for Botpress.
Choose Botpress if…
- You want a free plan to start
- AI answers describe it more positively (64% vs 39% positive)
- You need SOC 2 coverage
- Flat tiers pricing suits your budget better than per seat
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0.9)
- You want a lower entry price ($15 vs $150)
- Per seat pricing suits your budget better than flat tiers
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | LiveAgent |
|---|---|---|
| Visibility score | 0.9% | 8.5% |
| Change vs last week | New | down−1.5% |
| Rank in Live Chat & AI Support | #32 | #10 |
| Share of voice | 0.4% | 2.7% |
| Mentions this run | 2 | 14 |
| Positive in AI answers | 64% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
BotpressLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Botpress ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Botpress | LiveAgent |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $150 / mo | $15 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | Hosted on AWS | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2, GDPR | GDPR |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2017 | 2004 |
| Headquarters | Montreal, Quebec, Canada | Bratislava, Slovakia |
| Employees | 51–200 | 51–200 |
| Funding | Series B | Bootstrapped |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Botpress
Free$0month
Plus$150month, billed annually
Team$750month, billed annually
EnterpriseCustomcustom pricing
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs LiveAgent”, https://slateindex.ai/compare/botpress-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.