BotpressThe enterprise-grade AI agent platform for customer support
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Botpress vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.9 for Botpress.
Choose Botpress if…
- AI answers describe it more positively (64% vs 33% positive)
- You need SOC 2 or GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
- highly customizable and autonomous AI bots
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.9)
- You want a lower entry price ($17 vs $150)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Smartsupp |
|---|---|---|
| Visibility score | 0.9% | 1.7% |
| Change vs last week | New | down−0.1% |
| Rank in Live Chat & AI Support | #32 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 64% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
BotpressSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Botpress ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Botpress | Smartsupp |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $150 / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Deployment | Hosted on AWS | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2, GDPR | WCAG 2.1 AA (chat box) |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2017 | 2013 |
| Headquarters | Montreal, Quebec, Canada | Brno, Czech Republic |
| Employees | 51–200 | 11–50 |
| Funding | Series B | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Botpress
Free$0month
Plus$150month, billed annually
Team$750month, billed annually
EnterpriseCustomcustom pricing
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs Smartsupp”, https://slateindex.ai/compare/botpress-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.