CapsuleSimple yet powerful CRM for small businesses
vs
Oracle CXOracle's cloud suite for sales, marketing, commerce and service
Comparison · CRM · weekly run Nov 3
Capsule vs Oracle CX
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Oracle CX is the stronger AI pick in CRM: it has a visibility score of 7.8 versus 0.9 for Capsule.
Choose Capsule if…
- You need SOC 2 Type II or PCI-DSS coverage
- simple option for very small teams
Choose Oracle CX if…
- You want the brand AI engines rank higher (7.8 vs 0.9)
- AI answers describe it more positively (10% vs 0% positive)
- You need ISO/IEC 42001 or CSA STAR Level 2 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Capsule | Oracle CX |
|---|---|---|
| Visibility score | 0.9% | 7.8% |
| Change vs last week | up+0.5% | up+2.1% |
| Rank in CRM | #33 | #9 |
| Share of voice | 0.4% | 2.4% |
| Mentions this run | 2 | 12 |
| Positive in AI answers | 0% | 10% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Capsule +0.5pp · Oracle CX +3pp over 1 weekly runs.
Engine by engine
Oracle CX leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CapsuleOracle CX
Head to head in AI answers
0 engine answers name both brands
0Capsule ranked higher
0Oracle CX ranked higher
Features, pricing & fit
| Dimension | Capsule | Oracle CX |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Onboarding fee | Included | — |
| Deployment | Cloud (SaaS), hosted on AWS | Cloud (subscription) |
| Integrations | 100+ | — |
| Compliance | SOC 2 Type II, PCI-DSS | ISO/IEC 42001, CSA STAR Level 2 |
| Support | Support center articles, Support team, Dedicated account manager (Ultimate plan), Webinars and product tours | — |
| Founded | 2009 | — |
| Headquarters | Manchester, United Kingdom | Austin, Texas |
| Employees | 11–50 | 5,000+ |
| Funding | Seed | — |
| Best for | Individuals, small businesses and SMB sales teams wanting an easy-to-use CRM | Large enterprises |
Plans side by side
Capsule
Free$0
StarterCustomper user, per month, billed annually
GrowthCustomper user, per month, billed annually
AdvancedCustomper user, per month, billed annually
UltimateCustom
Oracle CX
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Capsule
- simple option for very small teams
Oracle CX
- Highlighted as a Leader for complex enterprise needs
- Deep B2B CPQ functionality
- ERP integrations
- Predictive deal capabilities
- Recommended by analysts for enterprise CRM suites
- Complex, data-heavy infrastructure that may not suit every business
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Capsule vs Oracle CX”, https://slateindex.ai/compare/capsule-vs-oracle-cx, data of Nov 3, 2026. Licence: CC BY 4.0.