ChatraTalk to visitors on your website
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatra vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 0.9 for Chatra, and ranks ahead in 50% of the answers that name both.
Choose Chatra if…
- Per seat pricing suits your budget better than usage-based
- Clearly advertised discounts
- Named as a simple alternative
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 0.9)
- You want a lower entry price ($24.17 vs $25)
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatra | Tidio |
|---|---|---|
| Visibility score | 0.9% | 29% |
| Change vs last week | New | down−1.5% |
| Rank in Live Chat & AI Support | #33 | #5 |
| Share of voice | 0.4% | 8.2% |
| Mentions this run | 2 | 41 |
| Positive in AI answers | — | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatra +0.9pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatraTidio
Head to head in AI answers
2 engine answers name both brands
1Chatra ranked higher
1Tidio ranked higher
| Prompt | Engine | Chatra | Tidio |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #12 | #5 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #5 | #7 |
Features, pricing & fit
| Dimension | Chatra | Tidio |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $25 per seat / mo | Free; paid from $24.17 / mo |
| Free plan | Yes | Yes |
| Deployment | Website chat widget | Cloud |
| Integrations | — | 120+ |
| Compliance | — | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Email, Help and documentation | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2015 | 2013 |
| Headquarters | Israel | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | — | Series B · $27M raised |
| Best for | Businesses and online stores that want live chat and multichannel messaging on their website | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Chatra
Free$0one agent, free forever
Essential$25per agent per month
Pro$33per agent per month
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Chatra
- Clearly advertised discounts
- Named as a simple alternative
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatra vs Tidio”, https://slateindex.ai/compare/chatra-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.