ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
tawk.toOne free inbox for all your customer channels.
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs tawk.to
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 0 for Chatway.
Choose Chatway if…
- AI answers describe it more positively (100% vs 70% positive)
- Per seat pricing suits your budget better than flat tiers
- High satisfaction for smaller, niche, or simpler widget deployments
Choose tawk.to if…
- You want the brand AI engines rank higher (27.6 vs 0)
- You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
- You prefer a larger, established vendor (201–500 employees)
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | tawk.to |
|---|---|---|
| Visibility score | 0% | 27.6% |
| Change vs last week | down−2.1% | down−4.3% |
| Rank in Live Chat & AI Support | #42 | #6 |
| Share of voice | 0% | 7.1% |
| Mentions this run | 0 | 34 |
| Positive in AI answers | 100% | 70% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · tawk.to −4.299999999999997pp over 1 weekly runs.
Engine by engine
tawk.to leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Chatwaytawk.to
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0tawk.to ranked higher
Features, pricing & fit
| Dimension | Chatway | tawk.to |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $31 per seat / mo | Contact sales |
| Free plan | Yes | Yes |
| Integrations | — | 50+ |
| Compliance | — | EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to |
| Founded | 2020 | 2012 |
| Headquarters | Tel Aviv, Israel | Las Vegas, Nevada, US |
| Employees | 11–50 | 201–500 |
| Funding | — | Series B |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
tawk.to
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs tawk.to”, https://slateindex.ai/compare/chatway-vs-tawk-to, data of Nov 3, 2026. Licence: CC BY 4.0.