ChatwootAI-powered, open-source customer support platform
vs
GenesysContact Center
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Genesys
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1 for Genesys.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
- Best open-source option
Choose Genesys if…
- AI answers describe it more positively (47% vs 22% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Genesys |
|---|---|---|
| Visibility score | 2.4% | 1% |
| Change vs last week | up+0.5% | down−0.6% |
| Rank in Live Chat & AI Support | #19 | #30 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Genesys −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootGenesys
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Genesys ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Genesys |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. |
| Compliance | SOC 2 Type II, GDPR | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 1990 |
| Headquarters | San Francisco, California, United States | Menlo Park, California |
| Employees | 11–50 | 5,000+ |
| Funding | Seed · $2M raised | Strategic investment led by Salesforce and ServiceNow · $2100M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | — |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Genesys
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Genesys”, https://slateindex.ai/compare/chatwoot-vs-genesys, data of Nov 3, 2026. Licence: CC BY 4.0.