Chatwoot alternatives: top competitors compared
Named alongside Chatwoot
LiveChatBest forSmall teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.100% of Chatwoot answerstawk.toBest forBusinesses of any size that want free live chat with unlimited team members and no per-seat fees.100% of Chatwoot answersCrispBest forSmall and medium-sized businesses looking for AI-powered omnichannel customer support software100% of Chatwoot answersHubSpotBest forStartups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM.80% of Chatwoot answers
Data from SlateIndex weekly runs
Chatwoot has a visibility score of 2.4 in Live Chat & AI Support, #19 of 44. AI answers that name Chatwoot most often also name these 4.
What AI answers fault Chatwoot for
Hosted free tier has usage limits
Raised in 1 collected answer.
Free plan limits agents, chat history, and advanced automations
Raised in 1 collected answer.
Quick reference
| Alternative | Best for | Starting price | Visibility | Key differentiator |
|---|---|---|---|---|
| LiveChat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | $19 per seat / mo | 40.1% | An AI Agent that recommends products from a Shopify catalog and lets shoppers add them to the cart inside the chat, with sales tracked back to each conversation. |
| tawk.to | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. | Contact sales | 27.6% | Free forever with unlimited team members and zero per-seat fees, with revenue from optional add-ons. |
| Crisp | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Free; paid from $45 / mo | 22.9% | Flat pricing per workspace, regardless of how many conversations you handle each month |
| HubSpot | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Free; paid from $7 per seat / mo | 73.1% | All hubs share one Smart CRM database, with a free tier that never expires. |
Alternative 1
LiveChat vs Chatwoot →LiveChat
LiveChat suits small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan..
Quick facts
- $19 per seat / mo · per seat
- 14-day free trial
- 40.1% visibility score · #3 in Live Chat & AI Support
- 200+ native integrations
Key features
- Text live chat — Website live chat with visitor tracking, a shared inbox, chat routing, and a customer details panel.
- Text AI Agent — AI agent that answers customer questions from a knowledge base, runs intent-based skills, and hands chats to staff with context attached.
LiveChat vs Chatwoot
| Dimension | LiveChat | Chatwoot |
|---|---|---|
| Visibility score | 40.1% | 2.4% |
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | Free; paid from $19 per seat / mo |
| Free plan | No | Yes |
| Trial | 14-day free trial | Free plan available |
Pros
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
Cons
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Alternative 2
tawk.to vs Chatwoot →tawk.to
tawk.to suits businesses of any size that want free live chat with unlimited team members and no per-seat fees..
Quick facts
- Contact sales · flat tiers
- Free plan available
- 27.6% visibility score · #6 in Live Chat & AI Support
- 50+ native integrations
Key features
- Live Chat — Real-time chat widget for websites with unlimited team members.
- Omnichannel Inbox — Live chat, email, WhatsApp, Messenger, SMS and more in one shared inbox.
- Ticketing — Tickets attached to the contact record and kept open until resolved.
- Knowledge Base — Hosted help center where customers can find answers themselves.
tawk.to vs Chatwoot
| Dimension | tawk.to | Chatwoot |
|---|---|---|
| Visibility score | 27.6% | 2.4% |
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | Free; paid from $19 per seat / mo |
| Free plan | Yes | Yes |
| Trial | Free plan available | Free plan available |
Pros
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
Cons
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Alternative 3
Crisp vs Chatwoot →Crisp
Crisp suits small and medium-sized businesses looking for AI-powered omnichannel customer support software.
Quick facts
- Free; paid from $45 / mo · flat tiers
- Free plan available
- 22.9% visibility score · #7 in Live Chat & AI Support
- 100+ native integrations
Key features
- Shared Inbox — Centralizes conversations from all channels in one collaborative inbox.
- Chat Widget — Live chat on websites, landing pages and mobile apps.
- AI Agent (Hugo) — Autonomous AI agent that handles customer conversations, trained on your own content.
- Knowledge Base — Help center for customers to find answers themselves.
Crisp vs Chatwoot
| Dimension | Crisp | Chatwoot |
|---|---|---|
| Visibility score | 22.9% | 2.4% |
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | Free; paid from $19 per seat / mo |
| Free plan | Yes | Yes |
| Trial | Free plan available | Free plan available |
Pros
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
Cons
- Contact and automation limits on free tier
Alternative 4
HubSpot vs Chatwoot →HubSpot
HubSpot suits startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM..
Quick facts
- Free; paid from $7 per seat / mo · per seat
- Free plan available
- 73.1% visibility score · #1 in Marketing Automation
- 2000+ native integrations
Key features
- Marketing Hub — Marketing automation software for lead generation, campaigns and analytics.
- Sales Hub — Sales software for prospecting, pipeline management, sequences and forecasting.
- Service Hub — Customer service software with help desk workspace, ticketing, knowledge base and customer success tools.
- Content Hub — Content marketing software for websites, landing pages, blogs and podcasts.
HubSpot vs Chatwoot
| Dimension | HubSpot | Chatwoot |
|---|---|---|
| Visibility score | 73.1% | 2.4% |
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $7 per seat / mo | Free; paid from $19 per seat / mo |
| Free plan | Yes | Yes |
| Trial | Free plan available | Free plan available |
Pros
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
Cons
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
How to choose
Match the pricing model to your cost driver: headcount, usage or features.
| Platform | Pricing model | Starting price |
|---|---|---|
| Chatwoot | Per seat | Free; paid from $19 per seat / mo |
| LiveChat | Per seat | $19 per seat / mo |
| tawk.to | Flat tiers | Contact sales |
| Crisp | Flat tiers | Free; paid from $45 / mo |
| HubSpot | Per seat | Free; paid from $7 per seat / mo |
More alternatives
Ranked by how often AI answers name them alongside Chatwoot in the latest weekly run.