Chatwoot vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.

Choose Chatwoot if…

You need SOC 2 Type II or GDPR coverage
Per seat pricing suits your budget better than flat tiers
Free self-hosted option
Best open-source option

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 2.4)
AI answers describe it more positively (70% vs 22% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Chatwoot	tawk.to
Visibility score	2.4%	27.6%
Change vs last week	up+0.5%	down−4.3%
Rank in Live Chat & AI Support	#19	#6
Share of voice	1%	7.1%
Mentions this run	5	34
Positive in AI answers	22%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Chatwoot +0.5pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

1.9%

25.6%

AI Mode

2.6%

29.4%

Perplexity

2.6%

27.8%

Chatwoottawk.to

Head to head in AI answers

5 engine answers name both brands

0Chatwoot ranked higher

5tawk.to ranked higher

Prompt	Engine	Chatwoot	tawk.to
Alternatives to the most popular live chat tool	ChatGPT	#9	#6
How much does a live chat tool cost per month?	AI Mode	#3	#1
Is there a free live chat tool for small teams?	Perplexity	#5	#1
Official website of the top live chat tool vendors	ChatGPT	#15	#7
Official website of the top live chat tool vendors	Perplexity	#15	#5

Features, pricing & fit

Dimension	Chatwoot	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	Free; paid from $19 per seat / mo	Contact sales
Free plan	Yes	Yes
Deployment	Self-hosted or Chatwoot Cloud	—
Integrations	—	50+
Compliance	SOC 2 Type II, GDPR	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Live chat on the website, Email hello@chatwoot.com	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2020	2012
Headquarters	San Francisco, California, United States	Las Vegas, Nevada, US
Employees	11–50	201–500
Funding	Seed · $2M raised	Series B
Best for	Support teams that want one inbox for chat, email and messaging, with the option to self-host.	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.