ChatwootAI-powered, open-source customer support platform
vs
CrispThe AI customer support platform for every business
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Crisp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You want a lower entry price ($19 vs $45)
- You need SOC 2 Type II or GDPR coverage
- Per seat pricing suits your budget better than flat tiers
- Free self-hosted option
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 2.4)
- AI answers describe it more positively (57% vs 22% positive)
- Flat tiers pricing suits your budget better than per seat
- Free plan for two seats
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Crisp |
|---|---|---|
| Visibility score | 2.4% | 22.9% |
| Change vs last week | up+0.5% | down−1.4% |
| Rank in Live Chat & AI Support | #19 | #7 |
| Share of voice | 1% | 6.6% |
| Mentions this run | 5 | 32 |
| Positive in AI answers | 22% | 57% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Crisp −1.4000000000000021pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootCrisp
Head to head in AI answers
5 engine answers name both brands
0Chatwoot ranked higher
5Crisp ranked higher
| Prompt | Engine | Chatwoot | Crisp |
|---|---|---|---|
| Alternatives to the most popular live chat tool | ChatGPT | #9 | #3 |
| How much does a live chat tool cost per month? | AI Mode | #3 | #2 |
| Is there a free live chat tool for small teams? | Perplexity | #5 | #4 |
| Official website of the top live chat tool vendors | ChatGPT | #15 | #8 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #6 |
Features, pricing & fit
| Dimension | Chatwoot | Crisp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $19 per seat / mo | Free; paid from $45 / mo |
| Free plan | Yes | Yes |
| Deployment | Self-hosted or Chatwoot Cloud | Hosted cloud software (SaaS) |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Live chat on the website, Email hello@chatwoot.com | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan |
| Founded | 2020 | 2015 |
| Headquarters | San Francisco, California, United States | Nantes, France |
| Employees | 11–50 | 11–50 |
| Funding | Seed · $2M raised | Bootstrapped |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Small and medium-sized businesses looking for AI-powered omnichannel customer support software |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Crisp”, https://slateindex.ai/compare/chatwoot-vs-crisp, data of Nov 3, 2026. Licence: CC BY 4.0.