Chatwoot pricing 2026: plans and costs
Quick pricing summary
- Hacker: $0 agent/month
- Startups: $19 agent/month
- Business: $39 agent/month
- Enterprise: $99 agent/month
- Worth noting: Unlimited usage subject to fair use policy. Startups plan free for open source projects. Self-hosted open-source edition available. Refunds offered for Cloud plans; Captain AI credits non-refundable.
Plans
Hacker
$0 agent/month
- Up to 2 agents
- 500 conversations/month
- Live chat channel
- 30 days data retention
Startups
$19 agent/month
- Unlimited conversations (fair use)
- All channels
- 300 Captain AI credits
- Help center
- 1 year data retention
Business
$39 agent/month
- Unlimited conversations (fair use)
- All channels
- Voice
- 500 Captain AI credits
- Help center
- Teams
- Automation rules
- 2 years data retention
Enterprise
$99 agent/month
- Unlimited conversations (fair use)
- All channels
- Voice
- 800 Captain AI credits
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- 3 years data retention
What you get on each plan
| Feature | Hacker | Startups | Business | Enterprise |
|---|---|---|---|---|
| Agents | Up to 2 | Per agent | Per agent | Per agent |
| Conversations | 500/month | Unlimited* | Unlimited* | Unlimited* |
| Channels | Live chat | All | All | All |
| Voice | — | — | ✓ | ✓ |
| Captain AI | — | 300 credits | 500 credits | 800 credits |
| Help center | — | ✓ | ✓ | ✓ |
| Teams | — | — | ✓ | ✓ |
| Automation rules | — | — | ✓ | ✓ |
| SSO / SAML | — | — | — | ✓ |
| Audit logs | — | — | — | ✓ |
| Data retention | 30 days | 1 year | 2 years | 3 years |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Additional Captain AI credits | $20 / 1,000 credits | Paid plans |
Chatwoot pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Chatwoot | Free; paid from $19 per seat / mo | Yes | Per seat | — | |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
| tawk.to | Contact sales | Yes | Flat tiers | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. | Compare → |
| Crisp | Free; paid from $45 / mo | Yes | Flat tiers | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
List prices as published on www.chatwoot.com/pricing. Totals are worked examples, not quotes.