Chatwoot vs LiveChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 2.4 for Chatwoot, and ranks ahead in 60% of the answers that name both.

Choose Chatwoot if…

You want a free plan to start
You need SOC 2 Type II coverage
Free self-hosted option
Best open-source option

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 2.4)
AI answers describe it more positively (36% vs 22% positive)
You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Chatwoot	LiveChat
Visibility score	2.4%	40.1%
Change vs last week	up+0.5%	up+1.3%
Rank in Live Chat & AI Support	#19	#3
Share of voice	1%	10.2%
Mentions this run	5	50
Positive in AI answers	22%	36%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Chatwoot +0.5pp · LiveChat +1.3000000000000043pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

1.9%

38%

AI Mode

2.6%

31.7%

Perplexity

2.6%

50.7%

ChatwootLiveChat

Head to head in AI answers

5 engine answers name both brands

2Chatwoot ranked higher

3LiveChat ranked higher

Prompt	Engine	Chatwoot	LiveChat
Alternatives to the most popular live chat tool	ChatGPT	#9	#2
How much does a live chat tool cost per month?	AI Mode	#3	#4
Is there a free live chat tool for small teams?	Perplexity	#5	#7
Official website of the top live chat tool vendors	ChatGPT	#15	#3
Official website of the top live chat tool vendors	Perplexity	#15	#1

Features, pricing & fit

Dimension	Chatwoot	LiveChat
Pricing model	Per seat	Per seat
Entry price	Free; paid from $19 per seat / mo	$19 per seat / mo
Free plan	Yes	No · 14-day trial
Deployment	Self-hosted or Chatwoot Cloud	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
Integrations	—	200+
Compliance	SOC 2 Type II, GDPR	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
Support	Live chat on the website, Email hello@chatwoot.com	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Founded	2020	2002
Headquarters	San Francisco, California, United States	Wrocław, Poland
Employees	11–50	201–500
Funding	Seed · $2M raised	Management buyout
Best for	Support teams that want one inbox for chat, email and messaging, with the option to self-host.	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.