Chatwoot
AI-powered, open-source customer support platform
#19 of 44 in Live Chat & AI Support15,000 customers (per chatwoot.com)22% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Chatwoot ranks #19 of 44 in Live Chat & AI Support with an AI visibility score of 2.4 (SlateIndex, Nov 3, 2026).
- Chatwoot's visibility rose 0.5 points since the previous weekly run.
- Chatwoot is most visible on Google AI Mode (2.6) and least on ChatGPT (1.9).
- AI engines name Chatwoot in 4 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- hubspot.com is the source AI engines cite most in answers about Chatwoot, with 5 citations.
About
Company details for Chatwoot
Chatwoot is a customer support platform that puts live chat, email, WhatsApp, Instagram, Facebook and other channels into one shared inbox. Its Captain AI agent answers routine questions and hands off to a person when needed, and a multilingual help center is included. It can be self-hosted or used on Chatwoot Cloud. It ranks #19 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 2.4 in the latest weekly run.
Founded in 2020 and headquartered in San Francisco, California, United States, the company employs 11–50 people. It has raised about $2M. Its differentiator: open source with a self-hosting option, alongside a hosted cloud service.
- Website
- chatwoot.com
- Categories
- Live Chat & AI Support
- Company size
- 11–50 employees
- Headquarters
- San Francisco, California, United States
- Founded
- 2020
- Company type
- Private, venture-backed
- Funding
- Seed · $2M raised
- Customers
- 15,000 · per chatwoot.com
- Pricing
- Free; paid from $19 per seat / mo · per seat
- Free trial
- Free plan available
- Deployment
- Self-hosted or Chatwoot Cloud
- Compliance
- SOC 2 Type II, GDPR
- Support
- Live chat on the website, Email hello@chatwoot.com
Read from linkedin.com, chatwoot.com, g2.com, github.com, inc42.com, tracxn.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Chatwoot gained 0.5 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Chatwoot
AI mentions & citations
Recent answers that name Chatwoot
How much does a live chat tool cost per month?
Free Tiers ($0): Providers like tawk.to , Crisp, and Chatwoot offer robust free plans with basic chat widgets, though they limit your agent count, chat history, or advanced automations.[](https://www.heyy.io/blog/live-…
Is there a free live chat tool for small teams?
Chatwoot: Free self-hosted option for teams comfortable managing their own server; its hosted free tier has usage limits.
Alternatives to the most popular live chat tool
Best open-source option: Chatwoot
Official website of the top live chat tool vendors
Official website of the top live chat tool vendors
Products & features
What Chatwoot sells
Chatwoot Inbox
Shared inbox that brings live chat, email, WhatsApp, Instagram, Facebook and other channels into one queue.
Captain
AI agent that answers routine questions, suggests replies to agents and learns from help center content.
Help Center
Branded, multilingual knowledge base on a custom domain with AI-powered search.
Voice
Inbound and outbound calls handled in the support inbox through Twilio or WhatsApp calling.
Strengths engines cite
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Target market & buyers
Businesses of every size and industry that run customer support.
Notable customers include FairDee, Ponea Health.
| Industry | Primary use case |
|---|---|
| E-commerce | Answering order and shipping questions across WhatsApp, live chat and social channels. |
| Insurance | Multilingual customer support for 180+ agents on LINE, handling 10M+ messages. |
| Healthcare | Connecting patients across live chat, WhatsApp and social channels from one dashboard. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2021 | $2M |
| Latest known round | Total raised |
|---|---|
| Seed | $2M |
Recent developments
- Jul 2026ProductAPI and webhook access extended to Cloud plans
API and webhook access was extended to Chatwoot Cloud plans, including the Free plan.
- Dec 2025ProductLatest changelog releases
Releases included an OpenAI integration and agent bots as the default way to add bots.
- Oct 2025ProductVoice calls introduced
Chatwoot introduced voice calls, with inbound and outbound calls in the support inbox.
Competitive landscape
How Chatwoot compares with its top three alternatives
Chatwoot most often appears alongside LiveChat, tawk.to, Crisp in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 22% · Neutral 45% · Mixed 33% of 9 engine answers that mention Chatwoot
Praised for
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Criticised for
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Pricing
Per seat pricing with a free plan
Cite as: SlateIndex, “Chatwoot AI visibility profile”, https://slateindex.ai/brand/chatwoot, data of Nov 3, 2026. Licence: CC BY 4.0.