ChatwootAI-powered, open-source customer support platform
vs
SalesforceThe #1 AI CRM
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Salesforce
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Salesforce is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 17.5 versus 2.4 for Chatwoot.
Choose Chatwoot if…
- AI answers describe it more positively (22% vs 21% positive)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
- Best open-source option
Choose Salesforce if…
- You want the brand AI engines rank higher (17.5 vs 2.4)
- You need ISO 27001:2022 or ISO 27017 or ISO 27018 or SOC 1 or SOC 2 or SOC 3 or HITRUST coverage
- You prefer a larger, established vendor (5,000+ employees)
- Powerful reporting, automation and customisation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Salesforce |
|---|---|---|
| Visibility score | 2.4% | 17.5% |
| Change vs last week | up+0.5% | down−5.4% |
| Rank in Live Chat & AI Support | #19 | #9 |
| Share of voice | 1% | 4.4% |
| Mentions this run | 5 | 21 |
| Positive in AI answers | 22% | 21% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Salesforce −5.5pp over 1 weekly runs.
Engine by engine
Salesforce leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootSalesforce
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Salesforce ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Salesforce |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud (SaaS) |
| Compliance | SOC 2 Type II, GDPR | ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST |
| Support | Live chat on the website, Email hello@chatwoot.com | Phone, Trailblazer Community, Success Plans, Trailhead training |
| Founded | 2020 | 1999 |
| Headquarters | San Francisco, California, United States | San Francisco, California |
| Employees | 11–50 | 5,000+ |
| Funding | Seed · $2M raised | — |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Salesforce
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Salesforce
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Salesforce”, https://slateindex.ai/compare/chatwoot-vs-salesforce, data of Nov 3, 2026. Licence: CC BY 4.0.