CloseThe CRM that does the work
vs
SugarCRMThe sales CRM for B2B growth
Comparison · CRM · weekly run Nov 3
Close vs SugarCRM
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Close is the stronger AI pick in CRM: it has a visibility score of 7.3 versus 1.7 for SugarCRM.
Choose Close if…
- You want the brand AI engines rank higher (7.3 vs 1.7)
- AI answers describe it more positively (52% vs 20% positive)
- Best for high-velocity and outbound sales teams
- Straightforward, predictable per-seat pricing
Choose SugarCRM if…
- You need more native integrations (180+ vs 100+)
- You need ISO/IEC 27001:2022 or CSA STAR coverage
- You prefer a larger, established vendor (501–1,000 employees)
- strong midmarket option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Close | SugarCRM |
|---|---|---|
| Visibility score | 7.3% | 1.7% |
| Change vs last week | down−1% | up+0.7% |
| Rank in CRM | #10 | #25 |
| Share of voice | 2.3% | 1.1% |
| Mentions this run | 11 | 5 |
| Positive in AI answers | 52% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Close −0.8999999999999995pp · SugarCRM +0.7pp over 1 weekly runs.
Engine by engine
Close leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CloseSugarCRM
Head to head in AI answers
0 engine answers name both brands
0Close ranked higher
0SugarCRM ranked higher
Features, pricing & fit
| Dimension | Close | SugarCRM |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS) | Cloud (SugarCloud) and on-premise |
| Integrations | 100+ | 180+ |
| Compliance | SOC 2 Type II, GDPR, CCPA | SOC 2 Type II, ISO/IEC 27001:2022, CSA STAR, GDPR, CCPA |
| Support | Knowledge base, Email support | — |
| Founded | 2013 | 2004 |
| Headquarters | Austin, Texas, United States | — |
| Employees | 51–200 | 501–1,000 |
| Funding | Angel | Private equity (Accel-KKR) |
| Best for | Founders, small businesses and sales teams that sell through calls, email and SMS | Mid-market B2B companies in manufacturing, wholesale and distribution that need CRM connected to their ERP. |
Plans side by side
Close
Solo$19per user / month (billed monthly; $9 billed annually)
Essentials$49per user / month (billed monthly; $35 billed annually)
Growth$109per user / month (billed monthly; $99 billed annually)
Scale$149per user / month (billed monthly; $139 billed annually)
SugarCRM
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Close
- Best for high-velocity and outbound sales teams
- Straightforward, predictable per-seat pricing
- All-in-one calling, SMS, and email cadences
- Strong customer satisfaction in recent reviews
- Frequently included in CRM shortlists
SugarCRM
- strong midmarket option
- good account and contact management
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Close vs SugarCRM”, https://slateindex.ai/compare/close-vs-sugarcrm, data of Nov 3, 2026. Licence: CC BY 4.0.