CloudTalk vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Contact Center: it has a visibility score of 14.1 versus 11.5 for CloudTalk, and ranks ahead in 38% of the answers that name both.
Choose CloudTalk if…
- AI answers describe it more positively (56% vs 35% positive)
- You need ISO/IEC 27001 or GDPR or CCPA or HIPAA or PCI DSS coverage
- Good for small teams and SMBs
- CRM integration
Choose HubSpot if…
- You want the brand AI engines rank higher (14.1 vs 11.5)
- You need more native integrations (2000+ vs 95+)
- You need SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CloudTalk | HubSpot |
|---|---|---|
| Visibility score | 11.5% | 14.1% |
| Change vs last week | up+1.2% | down−1.5% |
| Rank in Contact Center | #14 | #12 |
| Share of voice | 2.4% | 3.3% |
| Mentions this run | 16 | 19 |
| Positive in AI answers | 56% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CloudTalk +1.0999999999999996pp · HubSpot −1.5pp over 1 weekly runs.
Engine by engine
HubSpot leads on 1 of 3 engines
Head to head in AI answers
8 engine answers name both brands
| Prompt | Engine | CloudTalk | HubSpot |
|---|---|---|---|
| How do I choose a contact center platform for a mid-market team? | ChatGPT | #13 | #3 |
| How do I choose a contact center platform for a mid-market team? | Perplexity | #3 | #5 |
| Top contact center platform options for B2B SaaS companies | Perplexity | #13 | #10 |
| Best contact center platform for startups | ChatGPT | #2 | #8 |
| Best contact center platform for startups | Perplexity | #4 | #5 |
| Most affordable contact center platform that is still reliable | Perplexity | #3 | #4 |
| Which contact center platform offers a free trial? | Perplexity | #3 | #8 |
| Is there a free contact center platform for small teams? | Perplexity | #6 | #3 |
Features, pricing & fit
| Dimension | CloudTalk | HubSpot |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $7 per seat / mo |
| Free plan | — | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Cloud-based | Cloud |
| Integrations | 95+ | 2000+ |
| Compliance | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, SOC 3 |
| Support | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans | Phone |
| Founded | 2016 | 2006 |
| Headquarters | Toronto, Ontario, Canada | Cambridge, Massachusetts, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $36M raised | Corporate round |
| Best for | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
CloudTalk
Pricing not available.
HubSpot
Pros and cons
Themes from the AI answers that mention each brand
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CloudTalk vs HubSpot”, https://slateindex.ai/compare/cloudtalk-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.