Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| Dialpad | #2 | #2 | — | |
| Aircall | — | #4 | #4 | |
| RingCentral | #5 | — | #5 | |
| Microsoft Dynamics 365 Contact Center | — | — | #1 | |
| Zendesk | — | #1 | — | |
| ZohoTop pick | #1 | — | — | |
| Talkdesk CX Cloud | — | — | #2 | |
| Cisco Webex Contact Center | #3 | — | — | |
| CloudTalk | — | #3 | — | |
| Genesys | — | — | #3 | |
| Intercom | #4 | — | — | |
| Twilio Flex | — | #5 | — | |
| JustCall | — | #6 | — | |
| Nextiva | — | #7 | — | |
| HubSpot | — | #8 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Zoho is named by 33% of engines today.
Responses
What each engine answered, and how the shortlist moved.
Several contact center platforms offer free trials, allowing you to test call routing, IVR, agent management, analytics, and omnichannel support before committing to a subscription. Here are some options worth considering: Contact center platforms with free trials ----------------------------------------- Platform Free trial Best for --- --- --- Zoho Voice 15 days Small and midsize businesses Dialpad 14 days AI-powered contact centers Talkroute 7 days Small business phone support Cisco Webex…
- Zoho — Best straightforward trial: Zoho Voice — 15 days, with Contact Centre plan features included. ↑ 1 vs last week
- Dialpad — Best for AI capabilities: Dialpad — 14-day trial. ↑ 1 vs last week
- Cisco Webex Contact Center — Best for enterprise testing: Cisco Webex Contact Center — 30, 60, or 90-day partner-provisioned trials. ↑ 1 vs last week
Dropped from this engine’s shortlist this week: Genesys, Zendesk
Several contact center platforms offer free trials, including: LiveAgent: 30-day free trial, with no credit card required.
- Zendesk — Zendesk: 14-day free trial. New this week
- Dialpad — Dialpad AI Contact Center: 14-day free trial. New this week
- CloudTalk — CloudTalk: 14-day free trial. ↑ 2 vs last week
- Aircall — Aircall: 7-day free trial. ↑ 2 vs last week
- Twilio Flex — Twilio Flex: 5,000 free active-user hours. ↑ 2 vs last week
- JustCall — JustCall: 14-day free trial with no credit card required. New this week
Dropped from this engine’s shortlist this week: CXone, RingCentral, Five9, Talkdesk CX Cloud
Several major contact center as a service (CCaS) platforms offer trial periods or hands-on evaluations, though many require a brief consultation or qualification process with a representative rather than instant self-service sign-ups. Prominent options offering trials or test environments include: Dynamics 365 Contact Center : Provides a straightforward 30-day free trial with no credit card or software installation required.
- Microsoft Dynamics 365 Contact Center — You can sign up directly on the Microsoft Dynamics 365 Free Trial Page using a work, school, or personal email to test features like voice channels and generative AI self-service.[](https://learn.microsoft.com/en-… ↑ 1 vs last week
- Talkdesk CX Cloud — Talkdesk Express : Offers a 15-day click-to-trial configuration for net-new customers (supporting up to 10 users) which includes a nominal telecommunication credit for testing. ↓ 1 vs last week
- Genesys — Genesys Cloud CX : Provides a trial environment featuring inbound call, email, and message flows with no credit card required. ↑ 1 vs last week
- Aircall — Aircall / RingCentral : While primarily communication and cloud telephony platforms with robust contact center add-ons, they frequently offer 7-to-14 day interactive trials upon request through their respective sales… ↓ 1 vs last week
- RingCentral — Aircall / RingCentral : While primarily communication and cloud telephony platforms with robust contact center add-ons, they frequently offer 7-to-14 day interactive trials upon request through their respective sales… New this week
Dropped from this engine’s shortlist this week: Salesforce, HubSpot
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| techradar.com | Media | 3 | ChatGPT |
| microsoft.com | Web | 2 | Google AI Mode |
| ringcentral.com | Brand site · RingCentral | 2 | ChatGPT |
| softwareadvice.com | Review site | 2 | Perplexity |
| zendesk.com | Brand site · Zendesk | 2 | Perplexity |
| zoho.com | Brand site · Zoho | 2 | ChatGPT |
| connectel.io | Web | 1 | ChatGPT |
| dialpad.com | Brand site · Dialpad | 1 | ChatGPT |
| genesys.com | Brand site · Genesys | 1 | Google AI Mode |
| getapp.com | Review site | 1 | Perplexity |
| getvoip.com | Web | 1 | Perplexity |
| hubspot.com | Brand site · HubSpot | 1 | Perplexity |
| intercom.com | Brand site · Intercom | 1 | ChatGPT |
| justcall.io | Brand site · JustCall | 1 | Perplexity |
| nextiva.com | Brand site · Nextiva | 1 | Perplexity |
| ottocall.com | Web | 1 | ChatGPT |
| pega.com | Web | 1 | ChatGPT |
| speak.com | Web | 1 | ChatGPT |
| talkdesk.com | Brand site · Talkdesk CX Cloud | 1 | Google AI Mode |
| talkroute.com | Web | 1 | ChatGPT |
| techtarget.com | Web | 1 | Perplexity |
| webex.com | Web | 1 | ChatGPT |