Comm100 vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 5.3 for Comm100, and ranks ahead in 100% of the answers that name both.
Choose Comm100 if…
- AI answers describe it more positively (50% vs 26% positive)
- You need a self-hosted or on-premises option
- You need GDPR or CCPA or HIPAA coverage
- Highly customizable omnichannel live chat
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 5.3)
- You need ISO 27701 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | Freshworks |
|---|---|---|
| Visibility score | 5.3% | 22.1% |
| Change vs last week | up+0.7% | down−0.3% |
| Rank in Live Chat & AI Support | #12 | #8 |
| Share of voice | 2.1% | 7.1% |
| Mentions this run | 11 | 34 |
| Positive in AI answers | 50% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
6 engine answers name both brands
| Prompt | Engine | Comm100 | Freshworks |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #13 | #8 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #9 | #7 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #11 | #3 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #10 | #5 |
| Official website of the top live chat tool vendors | AI Mode | #9 | #5 |
| Official website of the top live chat tool vendors | Perplexity | #16 | #9 |
Features, pricing & fit
| Dimension | Comm100 | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $39 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud or on-premises | Cloud |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | — |
| Founded | 2009 | 2010 |
| Headquarters | Vancouver, British Columbia, Canada | San Mateo, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | — | IPO |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | — |
Plans side by side
Comm100
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs Freshworks”, https://slateindex.ai/compare/comm100-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.