Comm100

The People-First, AI-Powered Omnichannel Customer Service Platform

Live Chat & AI SupportVancouver, British Columbia, Canada51–200 employeesFounded 2009

#12 of 44 in Live Chat & AI Support 50% positive in AI answers

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Visibility score

5.3%

+0.7% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Comm100 ranks #12 of 44 in Live Chat & AI Support with an AI visibility score of 5.3 (SlateIndex, Nov 3, 2026).
Comm100's visibility rose 0.7 points since the previous weekly run.
Comm100 is most visible on Perplexity (13.3) and least on ChatGPT (0).
AI engines name Comm100 in 10 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
comm100.com is the source AI engines cite most in answers about Comm100, with 10 citations.

About

Company details for Comm100

Comm100 is an omnichannel customer service platform that combines live chat, ticketing and messaging, voice, a knowledge base, queue management and booking in one agent console. Its AI Agent answers customer queries across 12 channels, and its AI tools support human agents with suggestions, analytics, knowledge gap detection and quality scoring. It can be deployed in the cloud or on-premises. The vendor states 223 million annual conversations. It ranks #12 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 5.3 in the latest weekly run.

Founded in 2009 and headquartered in Vancouver, British Columbia, Canada, the company employs 51–200 people. Its differentiator: one unified agent console that brings live chat, messaging, voice and AI automation across 12+ channels together.

Website: comm100.com
Categories: Live Chat & AI Support
Company size: 51–200 employees
Headquarters: Vancouver, British Columbia, Canada
Founded: 2009
Company type: Private, independent
Pricing: $39 per seat / mo · per seat
Free trial: 30-day free trial
Deployment: Cloud or on-premises
Platforms: Web, Desktop, Mobile app
Compliance: ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS
Support: 24/7 live chat, Email, Phone, Guided onboarding

Facebook · facebook.com/comm100 LinkedIn · linkedin.com/company/comm100-network-corporation/

Read from linkedin.com, comm100.com, g2.com, facebook.com, leadiq.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

5.3%

across Live Chat & AI Support answers, weighted by position

ChatGPT0%

AI Mode2.6%

Perplexity13.3%

Change

+0.7%

vs last week’s run

Category rank

#12 of 44

in Live Chat & AI Support

Mentions

in this week’s run

Share of voice

2.1%

of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now5.3%

30-day changeup+0.7000000000000002pp

High · low5.3% · 4.6%

Rank#13 → #12

Comm100 gained 0.7 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Comm100

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Comm100

All prompts

Best live chat tool for enterprise

Perplexity · run of Nov 3

Official website of the top live chat tool vendors

Comm100 – Highly customizable omnichannel live chat and secure digital engagement.

Google AI Mode · run of Nov 3

Which Live Chat & AI Support vendors do analysts recommend?

Comm100 — Best for regulated or compliance-sensitive organizations needing omnichannel chat, AI tooling, and options such as HIPAA, PCI DSS, and ISO 27001 compliance.

Perplexity · run of Nov 3

Compare the leading Live Chat & AI Support platforms

Choose Comm100, LivePerson, or Genesys for regulated, high-volume, or contact-center environments requiring advanced governance and operational controls.

Perplexity · run of Nov 3

Products & features

What Comm100 sells

Live Chat

Real-time chat with text, audio, video and screen sharing, offered in Startup, Plus and Ultra plans.

AI Agent

Automates customer queries with context-aware AI responses across 12 channels.

AI Copilot

Gives human agents real-time AI suggestions and automated workflows.

AI Insights

Provides analytics on chat resolutions, sentiment and other AI-driven measures.

AI Knowledge

Finds knowledge gaps and drafts new articles from real conversations.

AI QA

Auto-scores every conversation and turns findings into coaching moments.

AI Training

Converts knowledge and QA insights into simulation-based training and quizzes.

Ticketing & Messaging

Manages email, SMS, social and messaging app conversations from one platform.

Voice

Engages customers with voice calls integrated into the platform.

Knowledge Base

Delivers answers for customers, agents and AI.

Queue Management

Streamlines queueing to cut customer wait times.

Booking

Lets customers book appointments or meetings.

Strengths engines cite

Highly customizable omnichannel live chat
Secure digital engagement
Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
Suited to regulated and compliance-sensitive organizations
Cloud and on-premises deployment options

Target market & buyers

Organizations in higher education, iGaming, technology, government, banking and finance, healthcare, insurance and telecom.

Notable customers include University of British Columbia, Google Fitbit, Global Affairs Canada, HSS Training, Lake Michigan Credit Union, Canadian Blood Services, Thompson Rivers University, Red Chip Media.

Industry	Primary use case
Higher Education	Optimize the student experience with AI-powered support.
iGaming	Transform player engagement with personalized 24/7 support.
Technology	Meet the expectations of digital-first consumers.
Government	Provide digital support that citizens expect.
Banking & Finance	Deliver personal one-to-one support at scale and securely.

Funding & recent developments

Funding

Latest known round	Total raised
—	—

Recent developments

Jul 2026ProductOptimove and RealTime Gaming integrations added
Added integrations with Optimove and RealTime Gaming for iGaming operators.
Jun 2026ProductResponsible gambling solution preview at iGB Live
Announced it would preview a responsible gambling solution at iGB Live.
Sep 2025ProductAI training suite launched
Launched an AI training suite with AI Knowledge, AI Quality Assurance and AI Onboarding tools.
Jul 2025PartnershipSBC Media partnership
SBC Media partnered with Comm100.

Competitive landscape

How Comm100 compares with its top three alternatives

All alternatives

Comm100 most often appears alongside HubSpot, Zendesk, Intercom in AI answers.

vsComm100 vs HubSpot5.3% vs 73.1% visibility · HubSpot leadsFull comparison vsComm100 vs Zendesk5.3% vs 49.3% visibility · Zendesk leadsFull comparison vsComm100 vs Intercom5.3% vs 46.2% visibility · Intercom leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Comm100	5.3%	2.1%	up+0.7%	$39 / seat / mo
HubSpot	73.1%	13.1%	New	Free plan
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo
LiveChat	40.1%	10.2%	up+1.3%	$19 / seat / mo