Comm100 vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Comm100 is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 5.3 for Gorgias, and ranks ahead in 0% of the answers that name both.
Choose Comm100 if…
- AI answers describe it more positively (50% vs 28% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or GDPR or CCPA or PCI DSS coverage
- Highly customizable omnichannel live chat
Choose Gorgias if…
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | Gorgias |
|---|---|---|
| Visibility score | 5.3% | 5.3% |
| Change vs last week | up+0.7% | down−0.6% |
| Rank in Live Chat & AI Support | #12 | #13 |
| Share of voice | 2.1% | 1.7% |
| Mentions this run | 11 | 9 |
| Positive in AI answers | 50% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Comm100 leads on 2 of 3 engines
Head to head in AI answers
5 engine answers name both brands
| Prompt | Engine | Comm100 | Gorgias |
|---|---|---|---|
| How do companies answer customers in real time without a dedicated tool? | Perplexity | #3 | #1 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #13 | #3 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #11 | #10 |
| Best live chat tool with AI features | Perplexity | #10 | #4 |
| Official website of the top live chat tool vendors | Perplexity | #16 | #12 |
Features, pricing & fit
| Dimension | Comm100 | Gorgias |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $39 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud or on-premises | — |
| Integrations | — | 300+ |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | SOC 2 Type II, HIPAA |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | — |
| Founded | 2009 | 2015 |
| Headquarters | Vancouver, British Columbia, Canada | San Francisco, CA, United States |
| Employees | 51–200 | 201–500 |
| Funding | — | Series C · $100M raised |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Comm100
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs Gorgias”, https://slateindex.ai/compare/comm100-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.